Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Gave a $2,500.00 Deposit on 8/15/2022 I have been calling talking to everyone that works there and they tell me You must email *************************** (owner), which I have 20 times, he replied 2-3 times in the beginning telling me he can't get product (pellet stove) 17 others times he will not respond.I went there twice with no response.Money returned.
Business Response
Date: 12/29/2022
It seems ************************ account of the number of emails is off, as some were a simple "thanks for checking" after I had already responded, however I did have a delayed response to his last one as I am and have been out of the country. ******************** checked in frequently on his order even though the manufacturer of the product had indicated delays in shipping until November in the beginning. The ship date from the manufacturer did move to December and we did ultimately receive the unit mid-December. We then closed for the Holidays but as of this week I requested to set up the delivery/installation of his product as soon as we re-open after the new year. I have very limited access to internet and will replay as it's available until January 2nd. Thank you.
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