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Business Profile

Golf Equipment

Mountaintop Golf Cars, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller never delivered the order, and was not reachable despite several attempts.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/9/2022 amount of part #j17-46270-02 was$239.67 was to be delivered in 60 to 90 days they won't answer my e mails anymore i would like my credit card reimbursed the sales order # is00353176w printed on 8/9 2022

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sent in a golf cart controller part to be rebuilt. The rebuilt part they sent ** was faulty according to our ********************** repair person. We are asking for a new, property working, part to be shipped to use and we can send the old one back. The company is not answering our emails and when we call it rings a few times and then says the "User is Busy"

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #********* I reordered these parts on 11/07/2022 because I never received the first order, I wound up getting them from a neighbor, the post office put them in the wrong parcel locker. I submitted a ticket and THE ***** WAS CANCELED. I NEVER received a refund of $239.74 to my *********** Mastercard ending in 0956.I have called several times to both Golfcar catalog (no one answers) and Mountain Top (no one answers, and the voicemail is full) I submitted a ticket on 11/16/2022 and have NOT received a response. I also have emailed several times and have NOT received a response.

Mountaintop Golf Cars, Inc. is NOT a BBB Accredited Business.

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