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Business Profile

Ski Equipment

Beech Mountain Ski Resort Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a season pass for the past few years and did so again on 10/27/23 in the amount of $452.00. I recently tore the meniscus in my right leg and will be having surgery in Jan/Feb of **** and will not be able to ski this year. I contacted Beech Mountain Resort yesterday and was directed to ******. I explained my situation and was not asking for a refund...*********** what I paid toward pass next season, as I have not and will not be able to ski this season. ****** was rude, unsympathetic & immediately started spouting out terms and conditions and telling me that I agreed to them when I purchased the pass. When I asked to speak to someone else or if there was anyone above her, she told me good luck. I am a local business owner myself and this is just poor customer service and business practice.

    Business Response

    Date: 12/29/2023

     

    Good morning.  I have attached above the policy that customers see while making an online purchase.  There is the actual terms and conditions and the box to check that you acknowledged and agree to these terms and conditions. I have also copied below the cancellation policy found on the purchase page. 

     

    Beech Mountain Resort Lift Tickets Written Cancellation Policy:
    All purchases are final and cannot be cancelled, refunded, changed or transferred. We do not guarantee snow conditions, weather conditions or open terrain. Your credit card account will be charged for the total amount of your purchase, regardless of whether or not the purchased ticket(s) is/are used. Credit will not be given for any unused purchases and unused tickets cannot be used towards future purchases.

     

    Thank you,

    ***************************

    Beech Mountain Resort, Administration Manager

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to use refund for ski tickets

    Business Response

    Date: 12/28/2023

    Good morning.  I have attached the items above showing where the customer must sign/initial policy during the online purchasing process.   Policy pic2 shows where the customer must click "I have read & agree to abide by the terms and conditions".  Policy pic1 shows the terms and conditions from the highlighted "terms and conditions" agreement.  This customer made an online purchase on 11/15/23 to be redeemed on 12/26/23.  Below is the policy, also stated on the slope ticket purchase page.

    Beech Mountain Resort Lift Tickets Written Cancellation Policy:
    All purchases are final and cannot be cancelled, refunded, changed or transferred. We do not guarantee snow conditions, weather conditions or open terrain. Your credit card account will be charged for the total amount of your purchase, regardless of whether or not the purchased ticket(s) is/are used. Credit will not be given for any unused purchases and unused tickets cannot be used towards future purchases.

     

    This customer agreed to terms and  conditions.

Beech Mountain Ski Resort Inc. is NOT a BBB Accredited Business.

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