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Business Profile

Emergency Vet

UrgentVet Pet Clinic - Belmont

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Vet.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my dog to urgent vet last night and this place tried to charge $750 before even touching my dog. Charged $125 for an exam that was never received and $81 for a test that they wont show me results to. I believe they are charging for services not being rendered and I ended up paying $300 for them yell at me in the middle of the office.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my cat to the urgentvet in *******, ** on Saturday, November 19th. The night before I took her she was acting very weird. That morning I took her, she passed out and seemed like she was dead. About a minute later she woke up, and seemed confused. I took her to the urgentvet and told them what all happened. The first thing the doctor told me was that her heart was fine and that her heart wasnt an issue. They did x-rays, and bloodwork. The doctor showed me the x-rays, said again her heart was fine. That it was her lungs and it was asthma. They also gave her two shots, one was a steroid. They said it would help her air waves open up and shed be fine. They charged me $859.31 for all that. Later that night I was checking on her and she passed out, gasping for air. I called the urgentvet back and spoke to the same doctor. She said my cat was having an asthma attack to take her to a local animal hospital in ******, **. So I took her, and they told me that they had no idea what the urgentvet was talking about. Her problem was that she was having heart failure, and what seemed like a stroke at times. The doctor at the animal hospital seemed confused at what the urgentvet said and did. The doctor said that the steroid shot didnt help my cat with her situation. Me and my wife sadly had to put her down. We didnt even have much time to say goodbye to her. She started to have a stroke, so we had to put her down immediately. *** tried talking to a manger at the urgentvet, they said they can only give me $224.67 back, which that was refunded to me on Wednesday December 23rd. What i believe is just the cost for the initial exam, and shots. They will not give me a full refund. I really feel like I deserve one, especially since my cat was not only misdiagnosed, and had to suffer for many hours than she needed to. But we were given false hope that she would be fine. Is there anything that could be done for me to get help in my situation? Thanks.

UrgentVet Pet Clinic - Belmont is NOT a BBB Accredited Business.

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