Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because:
  
  

  They are not telling the truth.  I only have  the last three texts I sent them.  I made my calls to them from my home phone number.

  I would not have taken this matter this far had they responded to me as they should  have.  My friend, who was to be the recipient of the wearable gift contacted them many times as well.  She gave up after they promised to send a replacement twice, but it never came.  We shall see if I ever get the replacement they have now promised me.  An apology should accompany it but most likely will not come.   They made it sound like they were totally innocent.  They never would bave done the right thing, and did not, until I told them I was contacting the BBB.  

  Thank you for your help in this matter.  

  

  Business Response

  Date: 07/07/2025

  Thank you for bringing this concern to our attention. We sincerely regret any frustration experienced by the customer or their gift recipient.

  After carefully reviewing our records, we found two orders placed in February 2025, but no orders matching the description from May. We also checked all voicemails, call logs, texts, and emails we found only a single missed call in June without a voicemail, and no emails or texts regarding this issue.
  

  Regardless, we stand behind our satisfaction guarantee. As a courtesy and commitment to excellent service, we have shipped a free replacement necklace under order #******. Tracking details will be emailed shortly.

  We hope this replacement resolves the matter fully, and we encourage the customer to contact us directly via email or phone with any further concerns. Our team is always here to help.

  Thank you for the opportunity to make this right.

  

  Business Response

  Date: 07/09/2025

  Were sorry for the frustration this has caused and sincerely apologize for the experience. While the original purchase was actually placed several months earlier than mentioned, we understand the disappointment when a gift doesnt meet expectations and communication feels one-sided.
  
  As a courtesy, a free replacement was shipped under order #******. **** tracking number ********************** shows it is scheduled to arrive today.
  
  We hope this helps make things right, and we truly appreciate the opportunity to resolve it.
  

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is the most I could expect out of them. It is so very sad that it takes a complaint to your fine organization for them to even consider any type of response. I wish I could even say their customer service was poor, as it was actually non-existent. But as I have already filed a complaint with my credit card company, and you, the BBB, I do now consider this matter closed. You should expect more complaints to your company about their deceptive monthly fees and lack of business principles involving clients trying to cancel these fees.

  
  
  Thank you. 

  
  

  

  Business Response

  Date: 05/06/2025

  *******, 

  Thank you for reaching out, and Im truly sorry for the frustration this has caused. We understand how upsetting it is to feel caught off guard, and we take your feedback very seriously.

  Your membership has now been fully canceled and no further charges will occur. Weve also issued a full refund for the most recent charge back to your original payment method.

  We do our best to be as clear as possible about the *********** membership during checkout, which requires customers to actively check a box to join. That said, we know it can still be confusingespecially since we also operate a non-membership siteand were currently working on making the difference even clearer.

  We deeply regret the delay in responding to your calls and texts. That is not the experience we want to provide, and were taking steps to improve our responsiveness.

  If theres anything else we can do to make this right, please dont hesitate to call us directly at **************. Wed love the opportunity to restore your trust.

  Sincerely,

  The Positive Christian Team

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

  

  Business Response

  Date: 04/19/2025

  Dear *****,

  
  

  Thank you for reaching out, and please accept our sincere apologies for any confusion or frustration.

  
  

  After reviewing our records, we found one charge for a *********** membership through our site, ******************************. This membership includes monthly faith-based downloads, access to exclusive discounts, and a free monthly item.

  
  

  To complete checkout on our membership site, customers must actively check a box confirming enrollment in the program. However, we understand how this could be missedespecially since we also operate a separate non-membership website.

  
  

  Because you did not intend to enroll, weve gone ahead and canceled the membership and refunded the full $14.95 to your original form of payment.

  
  

  Were truly sorry for the delay and appreciate your patience. If we can assist you further, please feel free to call us at ************** or email ******************************************************************.

  
  

  Sincerely,  

  Customer Support Team  

  The Positive Christian

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2024 I place an ordered $17.01 in merchandise from Positive Christian as a legitimate order. After that one time only order, Positive Christian began charging my credit card every month since then beginning May 29, 2024. From May-Oct, 2024, the charges were $7.95 per month..Then from Nov 2024-Feb 2025, the charges were $9.95 per month.And Mar-Apr 2025, the charges were $14.95 per month. I have not ordered anything since that one time order May 2024 and there is nothing on their website stating there would be a monthly fee if you order from them. Ive called & texted the company numerous times but always get a voicemail & never a response to my texts. I received 1 return call but missed the call & no relevant information was left on the voicemail. Ive asked them to stop charging me this monthly fee and to refund what they have charged me. As if 4/17/2025, they have fraudulently charged me $102.45 in these bogus monthly charges.On 3/22/2025 my credit card company (*******) put a stop payment from them on my ***** but the charge is still coming through. Im going to end up having to get a new **** to make this stop.I believe this is fraud and the company has done. Nothing to try to resolve this despite my many phone calls and text messages. Please can you help?

  

  Business Response

  Date: 04/17/2025

  Dear *****,

  Thank you for reaching out and bringing this to our attention. We're truly sorry for the frustration and appreciate your patience as we work to make things right.

  We reviewed your account and confirmed that your order on May 24, 2024, was placed through our membership-based site, ******************************.

  At checkout, theres a required checkbox (screenshot attached) that confirms enrollment in the ************ This step cannot be skipped to complete the order.

  The membership offers monthly faith-based digital downloads, exclusive discounts, a video library, and free monthly gifts. Membership details are listed on every product page and the homepage to ensure transparency.

  That said, we understand the confusionespecially since we also operate a non-membership site. Weve since taken steps to make the difference between the two platforms clearer.

  Since you didnt intend to join the membership, weve:

  1. Canceled your membership to prevent future charges
  2. Issued a full refund of $102.45 to your original payment method
  3. Flagged your communication issue with our support team to improve responsiveness

  You should see the refund on your statement within 510 business days, depending on your bank.

  Again, we sincerely apologize for the confusion and inconvenience. If you have any other questions or need further assistance, feel free to contact us directly at ************************************* or call/text **************.
  

  Thank you for giving us the chance to make this right.
  

  Warmly,
  

  Customer Experience Team
  **********************

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 butterfly Keychain to hang from rearview mirrors on August 27. $ was charged to my credit card but never received estimated delivery date. I tried calling them today and when I press # to talk to representative phone disconnects. I called back and chose 2 other options and same thing happened. # provided was **********

  

  Business Response

  Date: 09/12/2024

  Hi, *****.
  
  Thank you so much for reaching out to us through the BBB. We completely understand your concerns, and we're here to help!
  

  Weve re-sent your receipt, which includes the estimated shipping date for your items: September 20, 2024.
  
  Your purchase was part of a special pre-sale, where you received the items at the great price of $4.97 eacha discount before they go up to $6.97 when fully in stock.
  
  Were expecting the items to arrive even sooner than the estimated date, so they might be in your hands earlier!
  
  However, if you'd prefer not to wait, wed be more than happy to refund your order. Whatever works best for you!
  
  Please let us know how you'd like to proceed, and well take care of it right away.
  
  Thank you again for your patience and understanding!

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the stand with ****** cross and Star o ***** over a month ago and it had not come. I called customer service over a week ago and the man told me he would send it right out. No show so if it hasnt been sent, cancel it and credit my card, please. I wont order again.

  

  Business Response

  Date: 12/27/2023

  Hi, *****. The item you ordered was a pre-sale item with an estimated ship date of 1-5-24. You can confirm this from the attached screenshot. So sorry you missed this when you ordered. We also followed up by email to make sure you saw the delayed shipping date. 

  Great news! We were able to exceed our customers expectations and ship out early. Your necklace was shipped out on 12-26-23 and should arrive to you very soon. Below is your tracking number. Please let us know if you need anything else or have any additional questions. 

  **************************************************************************************

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was not received Tracking number *********************. ****

  

  Business Response

  Date: 11/27/2023

  Our support team was notified by the customer that the necklace was found under a stack of mail and their issue is now resolved. False alarm, a compliant to BBB wasn't needed. 

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  I am rejecting this response because: because you took money out of my account with out my approval 
  
  

  

  Business Response

  Date: 09/12/2023

  Dear *****,

  
  We sincerely apologize for any inconvenience.

  Upon reviewing your conversation with our support team, we can confirm that you were not charged for the replacement ring. To provide clarity, we have attached an order confirmation indicating a $0 charge for your reference.

  
  However, we did notice that on the same day, you placed a new order (#******) for a Faith ***** Necklace and Heart ***** Necklace as part of our BOGO sale, totaling $14.92. It seems the charge you observed on your account was for this new order and not for the replacement ring.
  We truly value your loyalty and appreciate that you've ordered from us three times.

  Thank you so much for your continued support.
  

  Warm regards,

  Management

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 Tshirts in the amount of ***** and still have not received them why?I have had good business dealing with you in the past this really disappoints me I would like my shirt s please

  

  Business Response

  Date: 07/05/2023

  Hi, *****. Please kindly recall from the product order page and collection information page, that these shirts were offered on pre-sale with an estimated ship date of 7-11-23.

  We will gladly refund your order if you would not like to wait. 

  Please let us know. Thank you for your business.

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on April 4th, 2023 and only received part of my order. I need a tracking number for the 925 Sterling Silver Turquoise Cross Necklace (ships 4-30-23) in my order #****** pre-sale item?

  

  Business Response

  Date: 05/11/2023

  The response below was sent directly to the customers email on file. 

  ----------

  Hi, *****! Thanks for being a loyal repeat customer. We really appreciate you!
  
  We are very sorry, but we have experienced a manufacturer delay for your 925 Sterling Silver Turquoise Cross Necklace. Please chose one of the 3 options below.
  
  1. Full refund no questions asked or
  2. 125% in store credit to get something else or
  3. Wait until it ships out towards the end of May.
  
  We look forward to hearing from you.