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Business Profile

Mental Health Services

RHA Health Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for RHA Health Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RHA Health Services, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RHA Health Services, Inc.

      501 S Wall St Ste C Benson, NC 27504-1856

    • RHA Health Services, Inc.

      1404 Neuse BLVD New Bern, NC 28560-4629

    • RHA Health Services, Inc.

      910 N Durham Ave Creedmoor, NC 27522-8369

    • RHA Health Services, Inc.

      1007 Slater Rd Ste 120 Durham, NC 27703-8057

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son ***** has been a resident at *** ************* **** since July 2021. During his residency multiple items that belonged to him came up missing and were not able to be recovered. Some of the items that were not able to be found included his clothes, book bag, and orthotic custom shoe inserts. He will be leaving the facility on 08/22/2022 due to some serious concerns that have been presented within the facility. ***** has taken a loss on many of his personal items and I was upset to hear that his TV may no longer work now and the remote can not be located within the home. When he started residing at the facility in July 2021, I purchased the TV brand new from the store. When I requested to obtain the TV, I was very damaged and the remote was missing. Staff mentioned that it was possibly broken and she had no way of verifying that because the remote was lost. I have reached out to management to discuss what options are available to ensure that the TV is returned in the same condition in which it was provided. I have not yet received a response. I think that ***** has taken enough of a loss on many of his belongings while residing at RHA at my expense and I do not think that he should not have a working television due to the loss of the remote in the facility or the strong possibility of it being broken at the facility.

    RHA Health Services, Inc. is NOT a BBB Accredited Business.

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