We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

Bricks, Blocks and Rocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/1/23 I called ************ to ask him about 2 ******************* jobs. He said he could do them & provide estimates, & I'd first need to pay him for a chimney inspection which he said was a precondition for the other jobs. I mailed payment & texted him on 6/1 (can provide texts as needed) reiterating the job details. He did an inspection on 6/16 & texted that he would send a report. In the next 5.5 weeks, he didn't send a report and usually didn't respond to messages, but when he did respond he led us to believe he intended to provide estimates and could complete the projects. For example, on 6/26 I texted him "We're still hoping for a quote re: [the jobs]," and he called me, saying he planned to return to the house again after getting new glasses in a week or two. 5.5 weeks after his inspection, when we still had no report and when he still hadn't responded to our requests for basic information regarding estimates and timeline, I wrote to him on 7/23 asking for a refund of the $250 we had paid for the chimney inspection. He then emailed a report within the hour, didn't reference my refund request, and wrote "I've retired from the chimney game." This was his first reference to retirement; the last time I'd spoken to him (6/26) he said he planned to return to our house. His report, which didn't include a date of inspection or a date of report-writing (we have no evidence that he wrote a report at the time of inspection) falsely states that we have a "good working fireplace." I told him our fireplace doesn't work correctly when I first called him; this was also documented in our home pre-inspection. We have no reason to trust his report and now have to pay for another inspection. We want a refund of the $250 we paid. We believe we'd deserve a refund even if he had not done a deficient inspection and produced an unusable report, as he took our payment under false pretenses and wasted 8 weeks of our time while he led us to believe he was available for our projects.

Bricks, Blocks and Rocks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.