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Business Profile

Florist

Porch Dog Florist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

This profile includes complaints for Porch Dog Florist's headquarters and its corporate-owned locations. To view all corporate locations, see

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Porch Dog Florist has 2 locations, listed below.

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    • Porch Dog Florist

      850 Blue Ridge Rd Ste 9 Black Mtn, NC 28711-9719

    • Porch Dog Florist

      802 Fairview Rd Ste 1200 Asheville, NC 28803-1195

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb.4 2025 at approximately 11:30I searched on ****** Chrome for a Florist in the ********* area to send flowers to my daughter at her workplace of Discount Shoes to surprise her for her birthday. Their website was the only one I could find with same day delivery. So I searched and found a beautiful bouquet and used my cash app to purchase.The bouquet was$65.00 delivery was $12.00 and taxes $5.39. So I paid as said with cash app. And within minutes it was taken off my cash app balance and I received a confirmation email from Porch Dog Florist thanking me for my order and explanation of they were preparing my purchase for delivery and I'd receive an update upon delivery . Well no update or a **** thing delivered . Can't get a call through. No response on email or *********** tired of being scammed out of money . It's too late for the flowers now my daughter didn't get her surprise it ruined what was going to be a good day. I just want my money refunded and I will take care of making sure they get reviews. Thankyou for your time.

      Business Response

      Date: 03/06/2025

      This order was delivered during *********** week during a time that we do not offer same day delivery. 

      I am not sure why the customer is claiming non delivery, my recollection was that she was disappointed 

      with the flower arrangement. At any rate we can refund 

    Porch Dog Florist is NOT a BBB Accredited Business.

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