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Business Profile

Amusement Parks

Tweetsie Railroad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 tickets for Tweetsie railroad 5:30 PM train ride and amusement park for December 30, 2022 Confirmation Number: ************ on 9/13/22. On Dec 30, 2022 there was inclement weather and I requested a full refund on my tickets via phone call to Tweetsie railroad ticket orders 1877 8933874..(message left without a callback) and in person. I showed up at 5PM and spoke to a blond woman with long hair at will call and I explained my concern regarding he inclement weather and I was denied a refund. Rather than throw away 174.00 I reluctantly entered the park and boarded the train. Half of the Christmas display lights along the train trail were turned off. NONE of the rides were available to ride, because of the weather. The majority of the park was unavailable due to the inclement weather. I should have been granted my refund without question. I am formally requesting a full refund for my tickets of 174.00 to the original form of payment.

    Business Response

    Date: 01/03/2023

    A full refund is being processed for the customer.

Tweetsie Railroad is NOT a BBB Accredited Business.

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