We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Appalachian Ski Mountain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 39 dollars on December 21 to snowboard at Appalachian ski Mtn. on December 23 from 830 to midnight ($37 was the stand alone ticket price for those hours).The night of the 23 I was able to scan in just fine but at 10 pm they announced the park was shutting down.I figured Id call later to ask for a refund as my ticket said I could snowboard from ******. On December 26 I called to ask for a refund, and I was told the ticket I bought wasnt supposed to be available to buy and that Id be receiving a call soon in regards to a refund.December 29 I called asking for the refund, and they stated that just because the ticket was mislabeled doesnt mean that warrants a refund and that I wouldnt be helped.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made reservations for my Girl Scout troop for a ski trip. We were overcharged for our group tickets, which ***************************** in the sales office has acknowledged. She refunded a portion of what she said she would refund us, but she still owes us $266.

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****************, and the owner should all be ashamed of how this business is run. Three separate families coming from three separate states planned a trip to this resort MLK weekend. We spent weeks of planning, and hours trying to figure out how to properly book on their website due to it being a holiday weekend. We were told three different rates over the phone and were told we could not send a friend to buy in person, nor buy on the same day. Upon arrival, we received minimal assistance, followed by rude associates. The few sympathetic associates told a few of our guests to go to guest services to try and clear up our issues. There we were greeted with not only more rudeness but denied a refund or credit to come back although their lack of customer service led us to the situation we were in. They even asked me to point the employees out who suggested I request such. We emailed and called after the trip, only to be hung up on or transferred. The outcome came from the owner, who agrees with ******* and *******, that this is "our fault".

    Customer Answer

    Date: 02/03/2024

    Services were paid for and not received. Poor customer service led us to make a purchase on the resorts website and upon arrival at the resort we were told we purchased the wrong thing even though they guided us to make that purchase. When trying to resolve the issue we received poor customer service and no resolution was reached. 

Appalachian Ski Mountain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.