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Business Profile

Lifts

Sunset Lifts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Sunset Lifts on June 27th to provide a wheelchair lift for my 77 year old disabled veteran father. ***** at Sunset Lifts took a 50% deposit of $12,720 at that time to order the lift and the remaining 50% is due on installation. We were told that the lift would be complete and ready for installation in September. I have sent multiple emails and texts looking for follow up and delivery confirmation with no response. I have attempted to call multiple time and no one answers at the business and the mailbox is full. When it became clear that Sunset was not going to reply/respond I contacted the lift manufacturer of the lift who informed me that the lift has not even been ordered and that they have multiple consumers reporting the same issue that deposits were taken and then ***** and Sunset disappear. Anything you can do to help is very much appreciated as this is a terrible situation for my father as we desperately need this lift.

  • Initial Complaint

    Date:09/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 22,2023 gave Sunset Lifts, LLC $5750.00 to install a lift for us at . The agreement was for the lift to be installed in 4-6 weeks. Check was received and cashed our check on May 22, 2023. It is now September.He not returned phone calls, messages, or emails. Has not installed the lift, nor has he brought the lift to us.From what I can see on the county website, permit applications have NOT even been submitted, even after I supplied all necessary documents he said he needed to do so.Preliminary work for the lift has not been done. We do not have the concrete foundation or the electrical work done which is required before the install. www.sunsetlifts.com He has only given is one excuse after another. He has blocked both mine and my husbands numbers. I am disabled. I just want a refund for the lift I paid for.

Sunset Lifts is NOT a BBB Accredited Business.

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