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Business Profile

Propane

Fords Propane - A Blossman Company in Bolivia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding the Fords Fuel company. When I contracted with Fords in 2020, I was informed that I could lease a propane tank and pay all leasing costs up front. (Email attached) Therefore, I would not be billed for any leasing in the future, only gas refills.

    Blossman acquired Fords last year, in 2021. On October 12, 2022, I received a bill from Blossman to pay a yearly leasing fee. (Invoice attached) I called Fords immediately and was informed that the yearly fee was Blossman policy. When I said I had paid for leasing up front, I was told that the original contract was no longer going to be observed. I said I had received no notice regarding this. I was informed that some information had been sent, but that the yearly fees were not well described. I registered a complaint that day but have had no response. This is unacceptable on multiple levels: breach of original contract, poor customer communications, and poor response to complaint.

    Today, October 25, 2022, I paid the leasing fee. (Receipt attached) I did not want this payment to affect my credit score.

    I do not believe I should have to pay this fee, nor any leasing fee in the future as that was not the agreement I entered into when I purchased their service.

Fords Propane - A Blossman Company in Bolivia is NOT a BBB Accredited Business.

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