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Business Profile

Building Materials

Watauga Building Supply, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased decking material 9/18/23. 70 Beach Dune Boards, 10 Boxes Deck Screws. 1 ************ Delivery Fee...Total $3,613.23. We returned (they picked up,) 15 Dune boards, 1 *********** and 6 boxes of screws. After several months of over 15 unreturned phone calls managed to get the refund for boards and fascia(less 25% return fee). We have yet to receive $213.70(284.94-71.24) restocking fee. ***** at Watauga avoids all calls, never returns messages and even on one phone call where we managed to get him on line wanted to 'call it even' and give us less than we were ***********. We only want what is justly owed to us...$213.70.

    Customer Answer

    Date: 03/18/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 04/15/2024

    We at Watauga Building Supply would like to thank ***************************** for his purchases. We told them we would credit them as soon as we received credit from our supplier. This is all special-order material and we got charged a restock fee from our supplier as well. We gave credit to ******** as we received it from our supplier. We talked to ******** on the phone about his credit and he said he was going to come by. If he doesn't want to come by, we can credit him by phone. We didn't deny him credit we just told him once our supplier gave us credit. 

    Customer Answer

    Date: 04/17/2024

    Better Business Bureau:

    I will accept what the vendor is saying and attempt to recover my refund again when I return from vacation. 

Watauga Building Supply, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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