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Business Profile

Carry Out Food

FFC Limited Partnership

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for FFC Limited Partnership's headquarters and its corporate-owned locations. To view all corporate locations, see

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FFC Limited Partnership has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order using Wendy's app and went to pick it up using the drive through window. When I got to the window, I was informed that they were out of many ingredients in my order. This is not the first time this has happened at this restaurant. I told the store manager that I wish to get a refund and I would order at another Wendy's restaurant that always seems to have the food I want, but she told me that I have to cancel the order on the app which I could not do as it showed it completed.
      I immediately called Wendy's customer care to get a refund as I traveled down the road to the restaurant that I can depend upon. They said that my refund would show in my account within a week just as I received my food through the drive through of the second restaurant.
      Two weeks had passed and I had not received my refund. I called Wendy's customer care again. I received the same response as the first call.
      I called Wendy's Customer care 1 week later as I still had not received my refund.
      I went to Wendy's Customer Care website on the 7th of Feb. and was told that I would get my refund in just a couple of business days.
      I went back to Wendy's Customer Care on 20th of Feb. and was told that the Franchise team will contact me "soon".
      I just called Tab Dolbier a few moments ago and left a voicemail for him.
      I just would like my refund of $56.65.

      Business Response

      Date: 03/03/2025

      We have reached out to the customer and resolved the complaint. She confirmed that the refund was applied to her credit card and she is completely satisfied.

      Customer Answer

      Date: 03/06/2025

       I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,
      Penelope C

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to one of the restaurants at the Wendy’s in Monroe Nc 6/28/24 I called the customer hotline to report how my chicken had black streaks inside and I wanted my money back. The manager refused to give me my money back

      Business Response

      Date: 08/12/2024

      We did resolve the issue directly with the customer by refunding their money on July 5, 2024

    FFC Limited Partnership is NOT a BBB Accredited Business.

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