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Business Profile

Colleges and Universities

Appalachian State University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The *** University ****************** is sending me emails more than ten (10) years after the-then *** General Counsel said the emails would stop. Please consider this a formal complaint, and request for formal investigation.-------- Forwarded Message --------Subject: App State views never disappoint Date: Thu, 16 Nov 2023 15:16:35 +0000 From: *************************** '96, Appalachian State University <******************************************>Reply-To: ****************************************** To: ************************* <*****************>Appalachian State University Dear ****,Take a moment today to enjoy the sights and sounds of Appalachian State Universitya place where you made your ***** Our webcams are a reminder of life in ***** and *********** workers and passionate learners surrounded by some of the most beautiful vistas in higher education. The picture of life at Appalachian State University is a stunning one.As we ramp up for a busy holiday season, I hope you can find a minute or two for some peaceful views. Visit our site to see the landscapes Mountaineers are lucky to see every day and never take for granted. You are an integral part of our university and the journeys of our studentsand your generosity is noticed and appreciated year-round.Without our donor community, countless students wouldnt be able to call App State home. Thank you for being a part of every beautiful season here.Sincerely, *************************** '96 Vice Chancellor for University Advancement Appalachian State University PO Box ***** | *************** Unsubscribe

    Customer Answer

    Date: 04/25/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I withdrew from the university during the first week of classes in August of 2021. According to my records and the university's withdrawal policy, I adhered to all necessary procedures and deadlines for withdrawal. In fact, I withdrew on 8/23/21, according to account ************************* provided by ***, and confirmed via phone with *** employee ******************************* on 2/23/23. She verified that I appropriately withdrew during the student/drop add period. This was completed via the online portal by self-service without further employee intervention or correspondence. The account ************************ does not provide any rationale for the charges remaining. I disputed this with ****** in February 2023, noting that the following facts are readily apparent:1) I withdrew on the first day of my class at *** 2) *** was paid for services rendered 3) I received a refund check for the excess overage paid to ***. I inquired with ****** about why I would receive a refund for overages if *** still had an outstanding balance. She stated, and I quote, I dont know why aid was lost. Its a loan and you get a refund. Not all loans are 100%. It just happens. Students have aid, and then owe. In other words, *** paid itself with my student loan money, gave me the remainder, and then tried to charge me on an individual basis for other unexplainable costs. It is clear that *** received payment for services rendered the one session of class I attended before withdrawal. *** was compensated, sent me the overage, and is now demanding additional compensation after the fact. This is a flagrant example of double-dipping getting paid by federal student loans AND demanding payment from the student in cash. The school has been more than handsomely rewarded for the absolute minimum of services rendered. They are now requesting money from two sources at once, not unlike a doctor billing insurance and demanding payment from their patient at the same time.

    Customer Answer

    Date: 03/08/2024

     

    I have attached the emails from *** explaining the spurious charges, which seem to indicate that *** accidentally refunded me too much money in 2021 and have been attaching interest/fees to that overage ever since. I have provided proof of my prompt withdrawal in August 2021, and my formal dispute letter. 

    Business Response

    Date: 04/19/2024

    See attached response

  • Initial Complaint

    Date:06/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a formal complaint against Appalachian State University. Pursuant to federal law, this debt has never been validated, please remove it from my consumer credit report. The furnishing of this information is false and misleading credit information. I never validated nor authorized this alleged account to be reported on my consumer report. Attached below are supporting documents. A letter was sent to the company requesting the validation of the alleged debt. No action has been taken. I also have attached a confirmation of correspondence arrival & ready for pickup via USPS certified mail. Please delete this promptly from my consumer credit reports. I would also like to be compensated for the the violations made under the FDCPA for furnishing misleading and incorrect credit information.

    Business Response

    Date: 07/11/2022

    Hello,

    Due to the Federal Educational Rights and Privacy Act, we are unable to give you information about this person's alleged account with Appalachian State University.

    Thank You,

    Student Accounts

    ASU PO Box 32005
    Boone, NC, 28608

    (Tel) 828-262-2113
    (Fax) 828-262-2936
    (Email) [email protected]

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