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Business Profile

Campgrounds

Grumpy Bear Campground-rv Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation and paid 200$ to secure. I called and spoke to the owner and told him I needed to cancel, he said no problem. But when it came time to return my money, he sent me emails about using my money as a credit for the future. We did not agree to this on the phone conversation. When I spoke to him he said send me an email about canceling so I can remember to send the refund. I sent the email per his request. He then changed everything we talked about. My mom inlaw needed surgery after a new cancer diagnosis, the only reason I needed to cancel. When we talked on the phone he told me totally understood. If I had known he would flip it like this, I would have recorded the conversation. I made the reservation less than 30 days, so I dont see how he is able to keep my 200$ when he agreed verbally to refund it. But then made it look totally different in the emails . He said I agreed to a credit, I love over 2 hours away, I was only going for the polar express. I never agreed to a credit.

Grumpy Bear Campground-rv Park is NOT a BBB Accredited Business.

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