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Business Profile

Denturist

Affordable Dentures & Implants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in the Affordable Dentures ***************** in May to get full denture replacement. The first didn't fit properly so I went back several times, had adjustments and they were still ill fitting. I went in again and a new set made in August. The set were painful and still did not properly fit. At my September 4, 2024 appointment I advise Dr. ***** that they still were not fitting properly and I wanted a refund. She advised that I would be able to get a refund minus $50. I went back into her office on September 6, ************************************ that I would not be able to get a refund. Per all their written documentation and what is notated on their website. If you are not satisfied you can get a refund. She told me if I wanted a refund I needed to contact corporate. I contacted corporate explain to them what my situation was and the conversation that I had with Dr. ***** regarding the refund minus the $50. They advise me that they would need to reach out to her once they did that the doctor refused to refund me. This has been the worst experience I have ever had getting Dentures.

    Customer Answer

    Date: 10/06/2024

    I have not heard from the business in response to my complaint.

Affordable Dentures & Implants is NOT a BBB Accredited Business.

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