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Business Profile

Denturist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental has 11 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was approved for a line of $2000.00 credit which I never got the account number, or any documentation nor was i told that this was a promotional offer for 60 days due to medical issues, I had to reschedule my appointment until yesterday, June 11, 2025 and at no point or time did any representative point out the line of credit would expire so they reported that i missed my 2:30 PM appointment which i actually was there early, and was asked the question if I had the full $871.00 i had $40.00 and was never told that the credit line was expired. then the receptionist sent me over to an accounting clerk, I requested my $74.00 and showed her the *** showing the insurance company that was in affect at that time, she explained no refund will be sent and very rudely was told not to come back but to reschedule 80 mile round trip from *************, ** to ******, ** i told them they would not have to worry and they did not explain the reason nor did I receiv a letter in writing about the credit decision or line of credit in writing I got nothing nor was anybody told me different Now I need my $74.00 so I can pay the difference I am on Disability an Aspen Office is opening in **********, ** on July 8, and I informed them I would be going to the ***************** which is close to my house. Actually, if you look at all the trips I have made from *************, ** to ******, ** I should be refunded for my fuel too. which I made 7 trips.

      Business Response

      Date: 06/13/2025

      Hello, Please see attached response.  Thank you. 

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date 3/05/2025 I went to this Aspen Dental with insurance and was billed a total of $2,500 bill that was turned in to a retail credit agency (Fortiva Retail Credit) I called the dental office to fax it to my insurance, dental office declined. My insurance Humana ask me to get the Aspen Dental to fax over the invoice sent to ******* to them, also file the claim to my insurance, why have insurance if they are not using it

      Business Response

      Date: 04/30/2025

      Please find attached response.  Thank you. 

    • Initial Complaint

      Date:01/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was previously seeing Aspen Dental at ********, ** my annual dental care. This was fully covered by my Medicare.Aspen Dental has previously sent me bills regarding charges for $232 despite my care being fully covered by ********. Each time that my niece and I reached out to them via phone and email, they reassured me that that is that what they see on their end. I received a mail from the *************************** (a debt collector0 regarding a debt of $232 owed to Aspen Dental as of Feburary 02, 2024. I am concerned that Aspen Dental is committing fraud and is ruining my credit with their false debt.

      Business Response

      Date: 01/20/2025

      Response attached.

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Aspen Dental in Mt.Airy NC for dentures they set up an appointment for my evaluation quoted me the amount $8,861.00 with an insurance discount of $3,946.00 leaving my insurance paying $3,387.00 and had me to finance $1,528.00 in April 2024 they gave me a temporary set that broke they repaired that set and the lower broke again another trip an hour away they printed me a new lower which also broke and refused to repair it. They billed me another $600 dollars for two fillings which should have been in the plan since Im on a fixed income I havent paid the $600 but the dentures are paid in full but they wont release them until the separate $600 is paid they could have added to my financing of $5,000 limit but failed to now its to late its a past due balance the office staff was very rude to my wife when she called for the past week its been phone tag with the office manager they admit the dentures are paid in full but refuse to release them my insurance company has filed a grievance with them wish I had read the reviews for Aspen Dental in ********** I would have chose another provider. Rude scammers!

      Business Response

      Date: 10/18/2024

      Hello, I am so sorry for your negative experience. I am having trouble locating the patient's Aspen Dental account with the phone number and name you provided. Do you have their account number? If not, please provide their date of birth, and a phone number or email address that is associated with their Aspen Dental account so I can better assist you. Thank you so much!

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      july 29 2024 aspen dental staff ask me if i wanted to see if i qualified for a care credit loan, [just qualify ] from ************** /care credit ***** to be used for my 720$ permanent set of dentures when delivered in February, 2025 . I did qualify , a week later the 720 $debt was submitted to synchrony for payment without my knowledge or consent and 25 days before i received the credit card [which i did not and have not activated] and or terms in the mail. terms i would not have used considering the high rate of interest compared to my fico score ,i informed aspen dental of their mistake and was told to take it up with care credit owned by ************** so i filed a fraud complaint with ************** , the info they gathered from aspen dental included a charge for 1999.00$ as proof of service ,that **** was paid in full by my united health care plan and had nothing to do with my final set of dentures. they used it to fraudulently claim a debt with synchrony who still claim i owe them 720$ in spite of my claim i have spoken to synchrony 5 x to 5 different people 4 of whom would do nothing more then read from a company dialogue over and over trying to explain what they could do ,in a fast accent i could barely understand . the last letter i received stated i still have a 720$ balance and will continue to receive statements as long as the balence remains . im getting nowhere ,aspen dental still has my lower parcel dentures already paid for by my united health care coverage

      Business Response

      Date: 10/18/2024

      Response attached.

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is with Aspen dental for a service I was charged full price for and never received.Upon arrival I was told I had to pay in full out of pocket when I was in network and my insurance covered 80% of it. they charged me for gingivitis deep clean with a full scale along with double charging me for a prescription I never received, all they did was scrap some plaque I was in and out in less then 15 min. Not only did they never credit me or my account but they refused to answer my calls, emails, emails from other aspens, and my insurance after filing a complaint/appeal.I payed ****** out of pocket I have the receipt and bank statements as proof and they put in the claim that I only paid $119.00 out of pocket The date of service was 9-21-23 Now on 06-12-24 I'm getting a bill saying I owe $70.00 for that date of service Not only have they Ignored me as well as my insurance for 8 months and refused to refund me and fix the bill but now there saying I owe more money and cleared my claim.This has been a nightmare and I have spent countless hours writing complains, filling appeals, mailing in letters, calling Aspen and Aspens cooperate office along with there billing department only to be ignored or hung up on and told to call back because they have such high call volumes.

      Business Response

      Date: 06/18/2024

      Response attached.

    Aspen Dental is NOT a BBB Accredited Business.

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