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Business Profile

Lawn Maintenance

Benito Brothers Lawn Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to request your assistance regarding a matter that has become quite frustrating for me. I recently had to let go of my **************** provider due to their lack of reliability and communication. Over the past 2.5 years, they failed to show up for at least 17 visits, most of which occurred without any communication. This situation even forced me to hire another service over a weekend to comply with my HOA regulations.I am seeking help in obtaining a refund from the Benito brothers for lawncare services that were not provided in April 2025, despite being paid in advance on April 2, 2025. Unfortunately, my repeated attempts to resolve this issue directly with them have not been successful, and I have yet to receive the refund that I am entitled ******* are the details of the transaction:- Date of Transaction: The weeks of April 5th & 26th - Amount: $160.00 - Description of Goods/Services: Two weeks of lawncare services in April 2025 that were not provided Initially, I requested the refund via text message twice on May 1, 2025, as this is our usual route of communication. I then sent a ***** payment request on May 2, 2025, but received no response. On May 5, 2025, I sent a text message asking if they had received my Zelle request, but again, there was no response. I then sent them the attached email on May 7, 2025, requesting the refund, which immediately prompted a text message reply from them. Their response was, "Wow ********, after everything we did for you for several years, you threaten me to get attorneys involved for $160? Very Sad."I do not have a contract with them, and no reasoning has been provided as to why they refuse to refund the amount for services not rendered. Given the circumstances, I believe that legal intervention may be necessary to ensure I receive the refund.

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  

    Hello *******,

     

    I wanted to reach out to let you know that the Benito Brothers just got back with me and paid me the refund I was due. 

    You can resolve this case now. 

     

    Thank you so much for all your help! 

     

    ******** *****

Benito Brothers Lawn Maintenance is NOT a BBB Accredited Business.

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