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Business Profile

Medical Lab and Testing

Laboratory Corporation of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Laboratory Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laboratory Corporation of America has 562 locations, listed below.

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    Customer Complaints Summary

    • 688 total complaints in the last 3 years.
    • 250 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18, 2024 I had a blood sample sent by my doctor to Labcorp, which months later sent me a bill for $413.54 because it turned out I had a lapse in coverage due to a move out of state. When I checked records from payments that did go to insurance, the cost was around $70. I have called Labcorp and offered to settle the balance for $100, but the employees I reach insist that their guidelines do not, in their words, let them give that much of a discount. I have sent messages through their website. They only ever try to shift responsibility to another ******** the mean time, they have been sending frequent harassing mail and, in the last week, have resorted to calling me multiple times a day for the whole week. The letters are now threatening to send the bill to outside collections and are arriving in my mailbox more frequently. Labcorp, however, remains just as difficult to contact as ever.

      Business Response

      Date: 07/07/2025

      July 7, 2025

      BBB of Central and ************
      *******************************
      **********************

      Re:      Consumer Name:                  ****** ******
                  Invoice Number:                   ********
                  Complaint Number:             23532179


      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ******* above complaint. We appreciate the opportunity to review Mr. ******* concerns as Laboratory Corporation of America(LabCorp) takes all customer inquiries seriously.

      With regard to the Labcorp services provided on May 23, 2024. Please be advised, specific coverage and policy provisions are not available to Labcorp before services are provided. While Labcorp may or may not be contracted with a particular insurance carrier, the provisions of the patients policy determine the patients network coverage.

      Our records indicate the claim we submitted the charges to ********** and Blue Shield on May 25, 2024. According to the Explanation of Benefits received on June 4, 2024, the claim was denied stating coverage guidelines were not met.  After a careful review of invoice ******** and in an effort to reach a mutually agreeable resolution, we have adjusted the balance to $100.00. A revised invoice will be mailed to Mr. ****** reflecting the adjusted amount.

      We hope this information is helpful. Our *********************************** may be reached at1-800-845-6167 if Mr. ****** needs additional assistance.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with LabCorp for confirmation of paternity with my newborn baby. I am a US citizen living in ****** and the baby is an IVF baby conceived and born in the ** so I needed to live in the ** temporarily in ******* where birth took place then in ********** where baby could be in residential baby care till ready to return home. Assuming results would be sent promptly I originally supplied LabCorp with the address of the hotel in *******. On May 18, when no results arrived, I alerted LabCorp that results should be sent to me in ********** (only if they were sure I would receive by June 7) or in ****** (if they were not sure I would receive results by June 7) On May 29 -11 days later -I received a reply that only said supply the 8 digit account number. On June 2 a Ms ***** only replied Your results were sent on the 23rd to the mailing address provided. She did not acknowledge that I asked for change of address and did not identify which of 3 possible addresses she sent the results to. As I was leaving the US on Monday June 9, on Friday June 7 when I still had not received results at the California address I emailed Ms. ***** needing a clear response as to which address she sent it to. It is now two weeks later, on June 21. I am home in ******, and I still have not received the simple courtesy of a reply. And I have now given up hope that the results may have been sent to me here. Today I sent yet another email to Labcorp detailing all the above. I of course do not expect a reply or any action on getting me my results.

      Customer Answer

      Date: 07/01/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 07/07/2025

      July 7, 2025


      BBB of Central and ************
      *******************************
      **********************


      Re:       Consumer Name:    ****** ********
                  Complaint ID:         23500413

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ********* Laboratory Corporation of America (LabCorp)appreciates the opportunity to review Mr. ********* concerns as we take all customer inquiries seriously.

      We have researched Mr. ********* concerns as they pertain to the newborn paternity test. We forwarded Mr. ********* concerns to our *************************** for further review. Our records reflect the mailing address was updated on May 19, ********************* *********** Results are not mailed internationally. On May 22, 2025 the report was mailed as well as emailed to Mr. ******** at ********************* Mr. ******** may contact our *********************************** at ************** with further questions pertaining to the *** test results.

      We hope this information is helpful and apologize for any inconvenience this matter has caused. We hope Mr. ********* future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/09/2025

       I am rejecting this response because:
      Please see the copy of an email in the attachment I have provided. 

      The email is from the Team Lead responsible for sending out the results. In it she assures me the results were sent to my address overseas. I replied to Ms ****** email asking when it was sent so I could know if it was lost in the mail or I should still expect it. I have received no reply.

      Now I see in their most recent message apparently from some main o?ce functionary who
      states my information was sent to **********, and that Labcorp does not send internationally.

      Do I feel assured I will ever see my lab report, that Labcorp knows where they sent it or that it was
      ever sent? Of course not.

      When it appeared this information was lost and I received no reply
      from Labcorp, I scanned the internet and was shocked to see the large number of complaints
      about a company which handles information that is relied on in courts of law, information that is
      highly sensitive, information that is highly confidential.

      I do not accept that Labcorp have resolved this situation. I will not spend anymore time on this
      issue. However I want my complaint to stand so that future consumers can be informed of the
      risks they may be taking if they do business with Labcorp.

       Feel free to provide this response to Labcorp as my explanation to them as to why I am not satisfied with their efforts.  

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The have repeatedly billed me for this meager amount. I have paid it and keep getting bills saying it is delinquent. I have cashed check showing payment. My husband is a physician for the system that outsources to this company that does not provide the level of service one would expect and it makes me want to go elsewhere. He feels the same and hears about endless patient complaints about labcorp.

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Madam:I went to labcorp on 2/28/2025 for a blood test. They emailed me statement via email, the amount was $43.66 , my portion of payment. I paid the full statement amount $43.66 via Amex credit card, number ending in 2005, on 3/27/2025 through the payment link that they sent in the email. They generated the confirmation message. I have attached the confirmation document.Still labcorp is asking me to pay the amount again, they are asking $44.29. They are also threatening that they'd send the statement to collection. They are not reachable at their phone number ************. I sent them message at their fax number ************ on 6/4/2025 , the message explained that the statement has been paid. Also I emailed them at ****************************************************************** but they ignored my messages.I request your help so that they do not force me to make multiple payments for the same service.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at this center *********************************************** for over an hour 3:30-4:30 cst on 6 6 25 due to what was allegedly an issue with NETWORK Health, my insurance, being an issue with your system. The new person there, as I normally deal with 2 much more professional persons, seemed to lack the soft skills necessary to fully explain why it took an hour to get my insurance that was already in the system to go through. After several rude comments irrevelent to understanding what was going on with her system and how to resolve, huffing and semi neck rolling, I refused the service as surely properly handling nor drawing of blood would be beneficial. You lost a patient. Comments such as "Network Health is always a problem", "it's your insurance", "why don't your doctor put his orders into the system", "we didn't expect this type of problem today", "I was going to tell you the issue when I take the blood", "there is no reason to call them as it won't do any good" "this may not get done today (for bloodwork scheduled at the beginning of the year and needed for appointments) and slamming my card down, taking look/stance as though she was ready to blowup to my simple questions..it is evident there is a need for a major overhaul of hiring and professionalism at that location. The 2 regular employees that have been professional, have not been seen lately and each time there are NEW people who seem to have 'SYSTEM" issues. Network Health is used by millions, so for one company to have billing issues says it is a system problem on Labcorps end that needs to be fixed immediately. Also, hire, train, retain better. This person was working between the hours of 3:30 - 4:30 pm cst and "said" her name was *****. Finally, people having to check themselves in are a problem for some older people or anyone with a language barrier. Please revert back to the old way. Thank you.Your company has a horrible rating and obviously not doing anything as no CS can help wen called.

      Customer Answer

      Date: 06/19/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/28/2025

      June 28, 2025

      BBB of Central and Northwest NC
      1617 NC Highway 66 S, Suite 201
      Kernersville, NC 27284


      Re:       Consumer
      Name:    Terri Watson
                  Complaint
      ID:         23444257

      Dear Sir/Madam:

      This letter is in response to your
      correspondence on behalf of Terri Watson. Laboratory Corporation of America
      (“LabCorp”) appreciates the opportunity to review Ms. Watson’s concerns as we
      take all customer inquiries seriously.

      With regards to Ms. Watson’s
      concerns, we have forwarded this complaint to management for the Milwaukee,
      Wisconsin Labcorp Patient Service Center visited on June  6, 2025. Ms. Watson will be contacted directly
      by management to further discuss his concerns. We appreciate Ms. Watson’s feedback
      and bringing this matter to our attention as it will help improve the level of
      customer service we give our patients.  We apologize for the inconvenience this matter
      has caused.

      We hope this information is helpful. Our Patient Customer
      Service department may be reached at 1-800-845-6167 if Ms. Watson has
      additional questions.

      Sincerely,

      Anna Thomas
      Patient Customer Service

      Customer Answer

      Date: 07/03/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23444257, and I accept it after a call from the supervisor Ms. Logan.

      However, the company has the same complaints over many regions thus, it is an issue that needs to be solved by hiring better, training and watching the employees. This person Dominique..who lied about her name as being Tasha, is not a model employee for dealing with people.  They also need to fix their software issues that house customers insurance information so the sign in talks to all systems. It is too intensive for older or people with language barriers and the techs do not help. Still work to do.

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Labcorp has a HORRIBLE practice to collect REGULAR payments for medical bills. They THREATEN you with collections for bills that are not even 30 since date of service. Labcorp has been sending bills of service and to other people I have talked to as well who providers use their services. They pratice damaging your credit by sending you bills with BOLD RED writing on the top stating "YOU HAVE BEEN SENT TO COLLECTIONS" even when the service being billed was issued less than a month ago. This practice of threatening and ruining peoples credit SHOULD BE STOPPED and made ILLEGAL for Labcorp to practice ESPECIALLY when people are at their weakest with medical illnesses.

      Business Response

      Date: 06/27/2025

      June 27, 2025

      BBB of Central and ************
      *******************************
      **********************


      Re:       Consumer Name:    ******* ********
                 Complaint ID:         23444087

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ********* Laboratory Corporation of America (Labcorp)appreciates the opportunity to review Mr. ********* concerns as we take all customer inquiries seriously.

      We have reviewed Mr. ********* concerns pertaining to the billing for his Labcorp balances. We would like to take this opportunity to thank Mr. ******** for his valuable feedback.  Please be advised the comments expressed have been forwarded to our management staff for review.LabCorp takes all customer concerns seriously and your feedback will help improve the level of customer service we give our patients.

      For patients who hold coverage by a third party administrator, such as ******** or ****************** LabCorp will suspend all billing until a response is received from the carrier. Upon receipt of the response from the insurance company, LabCorp sends out an invoice for any balance due by the patient. The balance is due upon receipt of the first invoicing. Additional invoices will then be mailed to the patient every 21 days.  We apologize for any inconvenience this matter has caused. Mr. ********* invoices have not been transferred to outside collections and therefore his credit report had not been impacted.

      We hope this information is helpful and further explains our billing processes. Our *********************************** may be reached at ************** if Mr. ******** has additional questions.

      Sincerely,

      **** ******
      Patient ****************

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Labcorp strongarmed me into paying a debt that was cleared by my bankruptcy in order to be able to get my labs taken. This is a direction violation of the Stay Act. When calling to try and sort this out, they just put me on hold. Even emailed in my bankruptcy discharge paperwork and they have completely ignored me.

      Customer Answer

      Date: 06/20/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/27/2025

      June 27, 2025

      BBB of Central and ************
      *******************************
      ************************************


      Re:       Consumer Name:    ****** ****
                  Invoice Number:     ********
                 Complaint ID:         23444074

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ***** Laboratory Corporation of America (Labcorp) appreciates the opportunity to review Mr. **** concerns as we take all customer inquiries seriously.

      We have researched Mr. ***** concerns as they pertain to his Labcorp services provided on February 08, 2025.Our records indicate Mr. **** paid the balance of $152.00 on June 5, 2025 and invoice ******** currently reflects a zero balance. Mr. **** contacted our *********************************** on June 6, 2025 to advise that he filed bankruptcy in 2024. The information Mr. **** provided regarding his bankruptcy filing was not in the correct format and Mr. **** was informed he would be refunded once the requested information was received and the bankruptcy verified for February 8, 2025. At this time, we have not received the information needed in order to review the issue further. We ask that Mr. **** provide the following information:

      Bankruptcy Case Number
      Date of filing
      Debtor Name
      Attorney Name
      Attorney Address

      We will be glad to review Mr. ***** refund request once the above information is received. We apologize for any inconvenience this matter has caused. We hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. **** has additional questions.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/01/2025

       I am rejecting this response because: I have emailed back and forth with someone at Labcorp - ***** *******
      Admin Team Lead
      Government Audits
      Tel: *****************
      P.O. Box 2538
      **********, *******; 27216
      ************************

       

      See the screenshots provided. The last one confirming I would be receiving a refund. I have yet to receive it. This has caused me stress, anxiety, and overall unwellness in such a hard financial time that I am going through. Labcorp blatantly violated the STAY ACT and I need my money back ASAP


      Business Response

      Date: 07/07/2025


      July 7, 2025

      BBB of Central and ************
      *******************************
      *********************


      Re:      Consumer Name:    ****** ****
                  Invoice Number:      ********
                   Complaint ID:         23444074

      Dear Sir/Madam:

      This ****** is in response to your  most recent correspondence on behalf of ******* regarding his bankruptcy filing. We would like to thank Mr. **** for the attached documents he provided. We issued a refund to Mr. **** in the amount of $152.00 on July 2, 2025 to a **** ending in ***3552.
      We have processed the necessary adjustment to the balance to reflect the bankruptcy filing. Invoice ******** currently reflects a zero balance. We have notified outside collections of our adjustment and requested the update their records accordingly and retract any and all credit reporting.

      We appreciate Mr. ***** patience while we verified his bankruptcy filing applied to the services on February 8, 2021. We hope your future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. **** has additional questions.

      Sincerely,

      **** ******
      Patient Customer Service

      Customer Answer

      Date: 07/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:06/08/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For laboratory services on 2/11/2025, Labcorp changed the billing code for preventative lab work ordered by my doctor to a diagnostic billing code when charging my insurance. This led to me being charged a copay of $24.57 which was not due.

      Customer Answer

      Date: 06/19/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/27/2025

      June 27, 2025

      BBB of Central and ************
      *******************************
      **********************

      Re:      Consumer Name:                  ********* Mahlig     
                  Invoice Number:                  ********
                  Complaint Number:             23441997       

      Dear **********

      This letter is in response to your correspondence on behalf of Ms. ******* Laboratory Corporation of America (LabCorp) takes all customer concerns seriously and we appreciate the opportunity to research Ms. ****** s concerns.

      We have researched Ms. ****** s concerns pertaining to her Labcorp services on February 11, 2025. We verified the services were performed and reported as ordered by Dr. ***** We submitted charges to Ms. ****** s insurance in accordance with the billing and diagnosis code provided on the test request form received.  According to the Explanation of Benefits (EOB), patient responsibility is a coinsurance amount of $24.57. Payment in the amount of $3.00 was applied to the balance on June 9, 2025 and the remaining amount due is $21.57.
      Please be advised, we bill in accordance with the Explanation of Benefits (EOB) received from the insurance carrier. We encourage patients to contact their insurance company directly for information on your policy coverage including any exclusions or limitations, prior to having tests performed. This will ensure a more accurate expectation of the possible out of pocket costs.  
      For reference, we are attaching a copy of the test request form and EOB we received for invoice ********* Further questions about consideration of the claim or patient responsibility should be directed to the insurance company.    

      We take all customer concerns seriously and we appreciate Ms. ****** s business. Should additional assistance be needed regarding this matter or to make her payment, our *********************************** may be reached at ***************

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 06/30/2025

       I am rejecting this response because:

      The medical billing codes sent from the doctor's office were changed from ***** which is for a general health screening panel.  This code is fully covered with no copay by Anthem Blue Cross.  It was confirmed by the doctor's office at ************ (***** in billing) that this was the code associated with the order. ***************** confirmed that if this code had been billed by Labcorp there would be zero copay required and also confirmed that my coverage fully pays for general health screenings.  ***** at the doctor's office confirmed that this is an ongoing problem with labcorp and she has had to intervene multiple times on behalf of the patients. Labcorp consistently changes codes on laboratory orders. She has routinely complained to ***** *************), the Labcorp representative regarding this issue.

      I am only making small partial payments to avoid being sent to collection, not in agreement with the accuracy of the charges.


    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against Laboratory Corporation of America (LabCorp), **************************************, for the following violations:Disability Discrimination Failure to Provide Adequate Notice Inconsistent Application of Policies I am a young adult with a disability whose sole income is monthly disability benefits. In March 2024, I received services from LabCorp when I thought I was receiving ********* Later I receives a $1,921.51 bill from LabCorp unaware my ******** had lapsed days before. Upon contacting LabCorp, I was informed about the financial hardship program, and that the bill could be waived. I applied in good faith and provided all requested documentation, including my disability benefit summary. From August 2024 to February 2025, I repeatedly followed up, sent supporting documentation when asked, and clarified my situation. LabCorp failed to communicate clearly, changed requirements without notice, and gave inconsistent instructions.Key concerns:I was never told a denial occurred until 8 months laterwithout a letter or *************** documentation requirements (e.g., full household income, prior-year tax returns) were never requested until well after my application.Despite my efforts and compliance, LabCorp reported me to collections in January 2025 without any formal denial or appeal opportunity.Supervisor **** was dismissive and unprofessional, showing no accountability for LabCorps poor communication or shifting standards. Her conduct reflects a lack of training and sensitivity toward individuals with disabilities.This experience has caused undue emotional distress, worsened my anxiety disorder, and jeopardized my financial stability and credit as a young adult.Request the LabCorp bill be removed from collections and to waive all fees. Review LabCorps accommodation processes and staff training, concerning individuals with disabilities.Complaint was mailled to the BBB in ****** with no response. Can't find the bill to atach

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged a total of $225.42 by LabCorp for blood tests. There was three parts to the $225.42 charge, and through my ************** Account on March 31, 2025, I paid each of these parts in the amounts of $46.40, $82.77, and $96.25, which is a total amount of $225.42. LabCorp has continued to harass me for collection by email and letter. I have written back over **************************************************************************************************** answered my emails. Now they are threatening to send me to private debt collectors.I'm uploading my ******** statement that reflects the payments. However, here are the relevant transactions:Mar 31, 2025 Rally Pay LABORATORY CORPORATION OF AMERICA-19340974 (LABORATORY CORPORATION OF Processed -$46.40 Mar 31, 2025 Rally Pay LABORATORY CORPORATION OF AMERICA-19340974 (LABORATORY CORPORATION OF Processed -$82.77 Mar 31, 2025 Rally Pay LABORATORY CORPORATION OF AMERICA-19340974 (LABORATORY CORPORATION OF Processed -$96.25 Please help stop this harassment. I refuse to pay twice. Thank you.

      Customer Answer

      Date: 06/17/2025

      I have not heard from the business in response to my complaint.

    Laboratory Corporation of America is NOT a BBB Accredited Business.

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