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Business Profile

Medical Lab and Testing

Laboratory Corporation of America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Laboratory Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 680 total complaints in the last 3 years.
    • 250 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       I am rejecting this response because:
      Please see the copy of an email in the attachment I have provided. 

      The email is from the Team Lead responsible for sending out the results. In it she assures me the results were sent to my address overseas. I replied to Ms ****** email asking when it was sent so I could know if it was lost in the mail or I should still expect it. I have received no reply.

      Now I see in their most recent message apparently from some main o?ce functionary who
      states my information was sent to **********, and that Labcorp does not send internationally.

      Do I feel assured I will ever see my lab report, that Labcorp knows where they sent it or that it was
      ever sent? Of course not.

      When it appeared this information was lost and I received no reply
      from Labcorp, I scanned the internet and was shocked to see the large number of complaints
      about a company which handles information that is relied on in courts of law, information that is
      highly sensitive, information that is highly confidential.

      I do not accept that Labcorp have resolved this situation. I will not spend anymore time on this
      issue. However I want my complaint to stand so that future consumers can be informed of the
      risks they may be taking if they do business with Labcorp.

       Feel free to provide this response to Labcorp as my explanation to them as to why I am not satisfied with their efforts.  

      sults to. As I was leaving the US on Monday June 9, on Friday June 7 when I still had not received results at the California address I emailed Ms. ***** needing a clear response as to which address she sent it to. It is now two weeks later, on June 21. I am home in ******, and I still have not received the simple courtesy of a reply. And I have now given up hope that the results may have been sent to me here. Today I sent yet another email to Labcorp detailing all the above. I of course do not expect a reply or any action on getting me my results.

      Business Response

      Date: 07/07/2025

      July 7, 2025


      BBB of Central and ************
      *******************************
      **********************


      Re:       Consumer Name:    ****** ********
                  Complaint ID:         23500413

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ********* Laboratory Corporation of America (LabCorp)appreciates the opportunity to review Mr. ********* concerns as we take all customer inquiries seriously.

      We have researched Mr. ********* concerns as they pertain to the newborn paternity test. We forwarded Mr. ********* concerns to our *************************** for further review. Our records reflect the mailing address was updated on May 19, ********************* *********** Results are not mailed internationally. On May 22, 2025 the report was mailed as well as emailed to Mr. ******** at ********************* Mr. ******** may contact our *********************************** at ************** with further questions pertaining to the *** test results.

      We hope this information is helpful and apologize for any inconvenience this matter has caused. We hope Mr. ********* future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/01/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 12th I had a draw at a LabCorp location that I had visited previously. During check-in, I asked for the price, like I had received before. I was told that was not possible, and I would have to call customer service.He wrote down all 32 codes. I got through to a **** she made it very clear with her tone of voice, how irritated she was. Once I gave her my name, date of birth, and provider number, the call disconnected.I called back and went through the same process with a much more pleasant **** who informed me that during processing all of the codes they had been deleted. The call remained open, but she ************** this point because it was a fasting draw, I had not eaten in 16 hours, and had spent the last 30 minutes trying to navigate a ridiculously winding process that shouldve been taken care of during check-in as it had been prior.I have since contacted customer support through the form on your site and was told that they didnt have access to lab orders or prices and told me to call the people who couldnt help me in the first place. Why do I now have an unpaid job liaising within LabCorp? It looks like its because training all employees in ***** compliance isnt deemed cost effective. So instead Im given the runaround, and a full week later still dont know what I owe. You have the lab order. You have the prices, you set them. Why am I forced to jump through hoops to give you information you already have? The likelihood of error in writing the codes off the computer, me telling them to the **** and then her keying them is also ridiculously high. In my hunger and fatigue I went on with the draw, as it is needed and I convinced myself it couldnt be that expensive. But really I dont know if it will be $500, $10,000, or more. As a company that considers itself patient focused, which your automated phone system told me repeatedly while I was on hold, you have failed completely. I want a line item of what I owe you, as soon as possible.

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The have repeatedly billed me for this meager amount. I have paid it and keep getting bills saying it is delinquent. I have cashed check showing payment. My husband is a physician for the system that outsources to this company that does not provide the level of service one would expect and it makes me want to go elsewhere. He feels the same and hears about endless patient complaints about labcorp.

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *** or Madam:I went to labcorp on 2/28/2025 for a blood test. They emailed me statement via email, the amount was $43.66 , my portion of payment. I paid the full statement amount $43.66 via Amex credit card, number ending in 2005, on 3/27/2025 through the payment link that they sent in the email. They generated the confirmation message. I have attached the confirmation document.Still labcorp is asking me to pay the amount again, they are asking $44.29. They are also threatening that they'd send the statement to collection. They are not reachable at their phone number ************. I sent them message at their fax number ************ on 6/4/2025 , the message explained that the statement has been paid. Also I emailed them at ****************************************************************** but they ignored my messages.I request your help so that they do not force me to make multiple payments for the same service.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

      t get done today (for bloodwork scheduled at the beginning of the year and needed for appointments) and slamming my card down, taking look/stance as though she was ready to blowup to my simple questions..it is evident there is a need for a major overhaul of hiring and professionalism at that location. The 2 regular employees that have been professional, have not been seen lately and each time there are NEW people who seem to have 'SYSTEM" issues. Network Health is used by millions, so for one company to have billing issues says it is a system problem on Labcorps end that needs to be fixed immediately. Also, hire, train, retain better. This person was working between the hours of 3:30 - 4:30 pm cst and "said" her name was *****. Finally, people having to check themselves in are a problem for some older people or anyone with a language barrier. Please revert back to the old way. Thank you.Your company has a horrible rating and obviously not doing anything as no CS can help wen called.

      Business Response

      Date: 06/28/2025

      June 28, 2025

      BBB of Central and ************
      *******************************
      ************************************


      Re:       Consumer Name:    ***** ******
                  Complaint ID:         23444257

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of ***** ******. Laboratory Corporation of America (LabCorp) appreciates the opportunity to review Ms. ******* concerns as we take all customer inquiries seriously.

      With regards to Ms. ******* concerns, we have forwarded this complaint to management for the ******************* Labcorp ********************** visited on June  6, 2025. Ms. ****** will be contacted directly by management to further discuss his concerns. We appreciate Ms. ******* feedback and bringing this matter to our attention as it will help improve the level of customer service we give our patients.  We apologize for the inconvenience this matter has caused.

      We hope this information is helpful. Our *********************************** may be reached at ************** if Ms. ****** has additional questions.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it after a call from the supervisor *** *****.

      However, the company has the same complaints over many regions thus, it is an issue that needs to be solved by hiring better, training and watching the employees. This person *********..who lied about her name as being *****, is not a model employee for dealing with people.  They also need to fix their software issues that house customers insurance information so the sign in talks to all systems. It is too intensive for older or people with language barriers and the techs do not help. Still work to do.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/27/2025

      June 27, 2025

      BBB of Central and ************
      *******************************
      ************************************


      Re:       Consumer Name:    ****** ****
                  Invoice Number:     ********
                 Complaint ID:         23444074

      Dear Sir/Madam:

      This ****** is in response to your correspondence on behalf of Mr. ***** Laboratory Corporation of America (Labcorp) appreciates the opportunity to review Mr. **** concerns as we take all customer inquiries seriously.

      We have researched Mr. ***** concerns as they pertain to his Labcorp services provided on February 08, 2025.Our records indicate Mr. **** paid the balance of $152.00 on June 5, 2025 and invoice ******** currently reflects a zero balance. Mr. **** contacted our *********************************** on June 6, 2025 to advise that he filed bankruptcy in 2024. The information Mr. **** provided regarding his bankruptcy filing was not in the correct format and Mr. **** was informed he would be refunded once the requested information was received and the bankruptcy verified for February 8, 2025. At this time, we have not received the information needed in order to review the issue further. We ask that Mr. **** provide the following information:

      Bankruptcy Case Number
      Date of filing
      Debtor Name
      Attorney Name
      Attorney Address

      We will be glad to review Mr. ***** refund request once the above information is received. We apologize for any inconvenience this matter has caused. We hope future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. **** has additional questions.

      Sincerely,

      **** ******
      Patient ****************

      Customer Answer

      Date: 07/01/2025

       I am rejecting this response because: I have emailed back and forth with someone at Labcorp - ***** *******
      Admin Team Lead
      Government Audits
      Tel: *****************
      P.O. Box 2538
      **********, *******; 27216
      ************************

       

      See the screenshots provided. The last one confirming I would be receiving a refund. I have yet to receive it. This has caused me stress, anxiety, and overall unwellness in such a hard financial time that I am going through. Labcorp blatantly violated the STAY ACT and I need my money back ASAP


      Business Response

      Date: 07/07/2025


      July 7, 2025

      BBB of Central and ************
      *******************************
      *********************


      Re:      Consumer Name:    ****** ****
                  Invoice Number:      ********
                   Complaint ID:         23444074

      Dear Sir/Madam:

      This ****** is in response to your  most recent correspondence on behalf of ******* regarding his bankruptcy filing. We would like to thank Mr. **** for the attached documents he provided. We issued a refund to Mr. **** in the amount of $152.00 on July 2, 2025 to a **** ending in ***3552.
      We have processed the necessary adjustment to the balance to reflect the bankruptcy filing. Invoice ******** currently reflects a zero balance. We have notified outside collections of our adjustment and requested the update their records accordingly and retract any and all credit reporting.

      We appreciate Mr. ***** patience while we verified his bankruptcy filing applied to the services on February 8, 2021. We hope your future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. Our *********************************** may be reached at ************** if Mr. **** has additional questions.

      Sincerely,

      **** ******
      Patient Customer Service

      Customer Answer

      Date: 07/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

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