Complaints

This profile includes complaints for Critter Control of the Triad's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Critter Control of the Triad

  1535 E Webb Ave Burlington, NC 27217-6926

• 

  Critter Control of the Triad

  PO Box 3011 Durham, NC 27715-3011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a deposit of $225 on 10/29/2024 for services to remove a chipmunk. I never received the services. I tried again to schedule in April of this year and no one showed up Ive requested a refund by email and by phone. Today they started hanging up on me (****** and ********** as soon as I say my name. Last week I was told Miya the district manager would call me but she did not. And no one will give me contact information for her. I want my deposit of $225

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  They notified me that they are issuing a check refund 

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heard and recorded animal noises inside the chimney/fireplace in my home on January 16, and again on January 25th, 2024.On January 25, 2024, I called Critter Control of the Triad regarding the animal noises inside the chimney/fireplace. I paid a 50% deposit to Critter Control of the Triad to "critter-proof" the roof of my home after receiving their estimate.Critter Control of the Triad assured me two wildlife consultants would be working at my home on January 30th.However, only one wildlife representative from Critter Control of the Triad performed work on the roof. After he completed the work, I paid the remaining 50% balance. However, an extensive number of roofing tiles were damaged by Critter Control of the Triad's work since a puddle of water was discovered on February 13th. A work order was issued by the ********************** for repairs. Damaged roofing tiles were removed and new roofing tiles were installed by a worker from the *** on February 16, 2024.On February 15, I called Critter Control of the Triad regarding damage to the roofing tiles. Critter Control of the Triad did not respond to my call.On February 22, I again called Critter Control of the Triad. The company has not yet responded to my call.

  Business Response

  Date: 09/11/2024

  Hello.  1st I'll address the damaged shingles claim.  I've attached her work order.  The 4th service line down involves screening the roof ridge vent.  Those are the only shingles we screwed our metal to.  I've attached 4 pictures of her roof ridge after we finished our work.  I don't see any damaged shingles.

  Ms. ******* real issue is her HOA not reimbursing her.  She called multiple times asking me to change descriptions on our service lines.  I told her I can't do that because it would change all my customers service line descriptions.

  Here are the notes one of my office assistants added to Ms. ******* customer profile.
  

  2/9/24 - Took phone call from Mrs. ***** yesterday.  Mrs. ***** called in regarding work that was done for her home. She had initially called as she had concerns that a critter was in her chimney and she was interested in an assessment and wanted a chimney cap. While TB performed the assessment, he informed her of a rodent issue in her attic. She was provided a copy of the estimate by tech, paid 50% deposit, and then paid final invoice. Customer is upset because she brought the invoice to her HOA and they informed her that they will only cover roughly $300 of the work as they handle the exterior of the homes while homeowners are responsible for the interior. She stated that the estimate itself is misleading as it states "Mice & Exclusion EST" and HOA will not pay for it with that wording. She continued on talking very fast and listing every item & discription on the estimate and continued to reiterate that HOA will not pay for work that was completed. Afterwards, she asked for a manager to speak to about the wording of the estimate and I informed her that he was unavailable at the time of her call but will get in touch with her just as soon as he had a free moment to do so.  -jt

  Please let me know if you need more information from me.

  **** *****

   

  Customer Answer

  Date: 09/23/2024

   I am rejecting this response because:  

  Received your letter dated September 11, 2024, today, September 19, 2024. The envelope postmark date is September 13, 2024.

   

  Your letter states my response must be within 7 calendar days. 

   

  Because of circumstances beyond my control prohibiting me from residing there, my daughter has been collecting mail for me until I was able to complete the **** Temporary Forward form on Monday, September 16th. Today, Thursday, September 19th, I received the BBB letter. 

   

  Additionally, I am working remotely and temporarily restricted from accessing the online complaint form.

   

  After reviewing documents, including estimate receipt(s), photos, etc. related to Critter Control of the Triad's work at my home, the company conveniently omitted important, pertinent details, and included flawed assumptions that suggest disrespect for accuracy within ethical aspects of operating a respected business. 

   

  Their estimate number "*****" was printed on 3-pages.

   

  The 1-page payment receipt for January 25th lists a different work order number "28044."

   

  The front and back of their 1-page document for January 29th work order is "28051."

   

  For example, I called Critter Control on January 25, 2024 because of hearing animal sounds inside the chimney of my home. My call to Critter Control was after asking the property manager (HOA) for recommendations for how to immediately remove a wild animal inside the chimney of my home. Additionally, I also called the local fire department to ask if any off-duty firemen were available to remove critters from the chimney. After exhausting those two options, and because of recording animal paw sounds and moaning sounds on January 16, and again on January 25, it was apparent that professional help was required to resolve this matter.

   

  The primary concern and urgency to contact Critter Control was to remove "critter(s)" from the chimney. Critter Control's itemized statement estimate for my contacting Critter Control regarding this time-sensitive matter, and their Summary: Mice and exclusion est are incongruent.

   

  I was unaware of mice in my Attic. My primary concern was to resolve the animal sound(s) in the chimney. I will be happy to share both of the audio recordings with your organization. Additionally, photos of damaged roofing tiles piled on the grass beside my sunroom clearly communicates volumes.

   

  Even Critter Control's itemized estimate was not in alphabetical order. Instead it began in the following order:

   

  Flash or Seal Soffitt ***** $100

   

  Flash Entry - right of front door $50

   

  Misc. Service - screen around the top of chimney cap $100

   

  Screen Roof Ridge Vent - Install custom metal ridge protection. Metal is strong, powder-coated and will prevent entry of bats, rodents, birds and raccoons $1,155

   

  Rodent - Initial Baiting $159

   

  Install Small Rodent Stations for Mice $100

   

  Rodent Control Rebaits $0

   

  Service Call/Deposit $0

   

  Screen ***** End Louvre(s) SMALL $125

   

  Discount $89

   

  Subtotal $1,700

  Tax $0

  Total $1,700

   

  Since "Mice" was not the primary reason for me to contact them, I can confidently say when Mice were listed as the first item in their summary, it communicated elements of a scam, especially when the Critter Control representative dismissed my concern about an animal in the chimney after listening to the audio recordings. He said it was a "********." 

   

  My response: "Birds don't moan. Birds don't have paws. Animals have paws."

  
  
  
  

  Customer Answer

  Date: 09/25/2024

   I am rejecting this response because:

  Date Sent: 9/23/2024 9:52:49 AM
   I am rejecting this response because:  

  Received your letter dated September 11, 2024, today, September 19, 2024. The envelope postmark date is September 13, 2024.

  Your letter states my response must be within 7 calendar days.

  Because of circumstances beyond my control prohibiting me from residing there, my daughter has been collecting mail for me until I was able to complete the **** Temporary Forward form on Monday, September 16th. Today, Thursday, September 19th, I received the BBB letter.

  Additionally, I am working remotely and temporarily restricted from accessing the online complaint form.

  After reviewing documents, including estimate receipt(s), photos, etc. related to Critter Control of the Triad's work at my home, the company conveniently omitted important, pertinent details, and included flawed assumptions that suggest disrespect for accuracy within ethical aspects of operating a respected business.

  Their estimate number "*****" was printed on 3-pages.

  The 1-page payment receipt for January 25th lists a different work order number "28044."

  The front and back of their 1-page document for January 29th work order is "28051."

  For example, I called Critter Control on January 25, 2024 because of hearing animal sounds inside the chimney of my home. My call to Critter Control was after asking the property manager (HOA) for recommendations for how to immediately remove a wild animal inside the chimney of my home. Additionally, I also called the local fire department to ask if any off-duty firemen were available to remove critters from the chimney. After exhausting those two options, and because of recording animal paw sounds and moaning sounds on January 16, and again on January 25, it was apparent that professional help was required to resolve this matter.

  The primary concern and urgency to contact Critter Control was to remove "critter(s)" from the chimney. Critter Control's itemized statement estimate for my contacting Critter Control regarding this time-sensitive matter, and their Summary: Mice and exclusion est are incongruent.

  I was unaware of mice in my Attic. My primary concern was to resolve the animal sound(s) in the chimney. I will be happy to share both of the audio recordings with your organization. Additionally, photos of damaged roofing tiles piled on the grass beside my sunroom clearly communicates volumes.

  Even Critter Control's itemized estimate was not in alphabetical order. Instead it began in the following order:

  Flash or Seal Soffitt ***** $100

  Flash Entry - right of front door $50

  Misc. Service - screen around the top of chimney cap $100

  Screen Roof Ridge Vent - Install custom metal ridge protection. Metal is strong, powder-coated and will prevent entry of bats, rodents, birds and raccoons $1,155

  Rodent - Initial Baiting $159

  Install Small Rodent Stations for Mice $100

  Rodent Control Rebaits $0

  Service Call/Deposit $0

  Screen ***** End Louvre(s) SMALL $125

  Discount $89

  Subtotal $1,700

  Tax $0

  Total $1,700

  Since "Mice" was not the primary reason for me to contact them, I can confidently say when Mice were listed as the first item in their summary, it communicated elements of a scam, especially when the Critter Control representative dismissed my concern about an animal in the chimney after listening to the audio recordings. He said it was a "********."

  My response: "Birds don't moan. Birds don't have paws. Animals have paws."

  Additional Response:  

  No

   

  On Wed, Sep 25, 2024, 11:52 AM ******* **** <************************************************************************************************> wrote:

  Are you still hearing animals in the chimney?

   

  ******* ****

  Dispute Resolution Specialist

  Better Business Bureau of Central and ************

  ************

  ************************

   

  From: ****** ***** <************************************************************************************>
  Sent: Wednesday, September 25, 2024 10:41 AM
  To: ******* **** <****************************************************************************************************************>
  Cc: ****** ***** <************************************************************************************>
  Subject: Re: ID **************

   

  Good morning,

   

  I asked Critter Control what kind of critters they removed from my chimney, the wildlife technician said he didn't find any animals; however, after he looked inside the fireplace glass doors, he replaced the tape over the fireplace doors and returned the heavy box filled with juice to its previous location at the center of the fireplace doors.

  Initially, on Friday, received call from Critter Control that two technicians would be at my home on Monday to "yank those critters out of my chimney." My response, "There's more than one?"

  His response was, "Yeah."

  This was before Monday's appointment with Critter Control when only one technician arrived at my home to critter-proof my home. This guy didn't find any animal(s) inside the chimney.

  Even looking at the critter-proofing around the chimney cap appeared different than the design which had been communicated to me. When inquiring about the chimney cap, the technician said the chimney cap was taller than materials he had. So, he installed two different pieces on the chimney cap.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled a bird removal job for 5/16/23 however when the technician arrived he informed me that they would require a deposit and then come back in the end of the week to do the work. I Paid a $200 deposit that same day, May 16th and received an email that someone would contact me to schedule. After waiting two days without anyone contacting me, I called them and after leaving messages that went unanswered, I finally received a response from the technician and was told someone would contact me the next day. To this day I have not been contacted! I called and requested my deposit be returned to me as I no longer wish to do business with this company and was again told that someone would call me back shortly so that I could get my deposit returned however that never happened and no one from this business has returned any of my phone calls or messages or returned my $200 deposit to me. Please help me, this business refuses to speak to me and I don’t know what else to do but this is a terrible way to treat customers and people.

  Business Response

  Date: 05/26/2023

  Ms ******** is accurate in that we did a poor job communicating with her.  We did however issue her refund the same day she asked for it.  I also called and let her know her refund had been initiated and apologized for our poor response times.

  Customer Answer

  Date: 05/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. Yes, I received a phone call and refund after the bbb complaint was received and the problem is now resolved.