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Business Profile

Telecommunications

Country Cablevision, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called them in August 2020 to hook up internet services. Called back several times to see what the problem is. They keep giving me the run around. They won't tell me when or what I need to do to get it hooked up. The lady is really nice but she keeps telling me that she will get their contractor to give me a call back. I have yet to receive any phone calls from anyone that works there. They did send a man down about a year ago to see if it was fiber or coax cable. He left without even bothering to tell me what was going on. He knew I was home because he knocked on door when he arrived and told me he was from Country Cable and what he was doing there. I asked the lady last time I called if I was ever gonna get it and all she could say was "I hope". I know they have gotten one or more grants and we were told no one in ****** county would be without internet service. I would love to get another internet service, but after checking around, Country Cablevision seems to have a monopoly on the internet service in ****** county if you don't live in town. It's been two years. Surely they could of had it going by now

    Business Response

    Date: 08/11/2022

    After receiving the complaint, we checked the address and found that it was our Coax Engineer who went out in 2020 and determined we couldnt serve this address with Coax,it would have to be fiber.  So, after conferring with our Fiber Manager, he went out and checked the address.  He found that we have a drop already there but are missing a necessary circuit before we can get service activated.  He checked his schedule and has determined he can get to it but not immediately.  **************** was recently bought by **** Media, and we are currently going through a transition and that has been slowing things down as well.  He feels that he should be able to accomplish this additional construction within a 6-month time period but will try to get to it sooner if possible.

Country Cablevision, LLC is NOT a BBB Accredited Business.

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