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Business Profile

Excavating Contractors

Troy Contracting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excavating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** was hired by my mother to build a deck . Once he got the first payment , it was all a mess . Lie after lie excuse after excuse . Would show up at noon and leave by 3:00 typically . Nothing level , square , or plumb . Handrail spacing varies upwards of 4 different in some spots . I would be ***** to hire this kid to build a doghouse unless I hated the dog . Because he probably wouldnt finish the roof . Because he still hasnt finished the deck .

    Business Response

    Date: 04/24/2024

    We are sorry that your project could not be completed. We tried to resolve the situation with you but unfortunately you ignored us for 2 weeks. We were also unhappy that your deck was built 95% complete before you mentioned one complaint. Before that everything looked great (still does). Heres some pictures of your contract to remind you of the work being done. We wish you best luck in the future and we are sorry you voided the contract by firing us on the spot after the deck was built. We strive as a company for customer satisfaction but its hard to communicate when you block your contractor and stiff them out of money.

Troy Contracting, LLC is NOT a BBB Accredited Business.

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