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Business Profile

Truck Parts

Truck to Trailer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Parts.

Complaints

This profile includes complaints for Truck to Trailer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Truck to Trailer has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two turbos for my business semi truck and I opted for the *** Next Day Air Early) which was $554.08. I only received one of the turbos and in the app it says partially delivered. So I called to resolve the issue and get a refund for the *** Next Day Air Early Charge of $554.08 I was told theyll get in touch with the warehouse about my next day air charge and my missing turbo will be delivered with Fed ex on 5/9/24. I also told them during the phone call, that this issue has caused me to pay more money for hotel expenses and lose out on 1,000s of dollars because the mechanic cant fix the truck without all the parts. I then called 2 hours later to get an update and no one answered my call or respond to my emails . I called from another number and they picked up stating the same thing that they would call the warehouse about my refund for Next Day *** service $554.08. I emailed them again and I all of sudden a tracking number for fed ex pops up through an email response saying that a label has been created. I called again afterwards no one is answering. Please help me get my $554.08 Next Day charge back because I wouldnt have paid for it if I would receive 3 days after I ordered it. My order number is #****

      Business Response

      Date: 06/04/2024

      **This response was provided verbally to the BBB**

      We have already resolved this for consumer. We issued him a refund for the *** Next day Air fee for the part that was delayed.

      Customer Answer

      Date: 06/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Truck to Trailer is NOT a BBB Accredited Business.

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