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Business Profile

Mailing Services

The UPS Store at Carrboro Plaza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent a mail forwarding box at the Carrboro, ** *** store. I live overseas most of the time but I am a ** citizen and own property in **. Mail forwarding is essential to me for various banking and investment reasons. Recently the management at the store has changed. Before this changeover I had no problems contacting personnel by phone or email. Now I get automated responses to emails and nobody answers the phone. Their mailbox/messages are always full.I wish to renew my mailbox subscription but I can not contact anyone at the store. I live overseas. I won't be back in the US until next year. I can not renew my subscription without direct contact with an employee/manager.This is unacceptable. A business should be available for contact by customers at all times, be it answering phones or reading emails sent without generating an automated reply. This has been going on for months.

The UPS Store at Carrboro Plaza is NOT a BBB Accredited Business.

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