Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I purchased a set Brembo brake calipers from RC tuning Shop on Jan 1st, 2023 for the amount of *******. The package was delivered on Jan 10th. The brakes were installed on the car in early Feb and my mechanic noticed that 3 out of the 4 calipers had a leak and that the brake seals needed to be replaced. I reached out to RC tuning on Feb 7th and advised him about the leaking calipers. He requested photos and video which was provided to him on Feb 8th. The seller had a family emergency and went silent till Feb 13th advising me his mechanic agreed that the seals would need to be replaced. He then said he would pay up to ***** to replace the seals. He provided me with a link where I could buy the seals from. The website did not have to best reviews for their products. I did not feel comfortable purchasing from them, so I went elsewhere. I then purchased brake seals from www.fastwrx.com on Feb 15th for a total of ******. I sent RC tuning notification about the purchase on Feb 17th. RC tuning went silent till I decided to file my dispute and received a message from him on March 4th which was not the most professional of a business owner.I would like my money back since what I purchased was supposed to be plug and play but has not been. It has only cost me more money then intended and now I am out of pocket on seals as well as paying for the mechanic services. I have all emails and transcripts of the conversations per request.

  Business Response

  Date: 04/17/2023

  Hello. Thanks for your complaint. As stated on my website, you have 7 days to make sure all items are in working order in order to return. This item is also custom made due to your specifications, which will mean no returns at all. As a courtesy, I offered to pay for the seals as agreed. My mother did pass away on February 9th and I didn't return for few weeks later. You already disputed with your credit card company in hoping you will win but you lost because the terms and conditions are on my website. If you hadn't done the dispute in first place and just asked for a simple follow up on the situation, it would have been resolved. Now that you have lost your case with me and your credit card company, you decide to complain to BBB. You still will not be receiving any type of refund.
  
  Next time have some patience and do a simple follow up message with any business owner. It goes a long way.

  Customer Answer

  Date: 04/17/2023

  The items I purchased from RC Tuning do not work and since they do not work like advertised on the website I would kindly like my money back. I will be attaching our conversations. I was very patient with him not response due to an family issue. But at the end of the day, the items do not work. I will also be attaching a third party letter stating the fact that the items do not work. 
  Complaint: 19936573
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************