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Business Profile

Car Wash

Supreme Car Wash, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Supreme Car Wash, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Supreme Car Wash, Incorporated has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Supreme Car Wash, Incorporated

      1105 Tryon Village Dr. Ste 303 MB 8 Cary, NC 27518

    • Supreme Car Wash, Incorporated

      125 Powell Dr Fuquay Varina, NC 27526-2329

    • Supreme Car Wash, Incorporated

      W Chatham St Cary, NC 27511

    • Supreme Car Wash, Incorporated

      1508 Leanne Ct Raleigh, NC 27606-4143

    • Supreme Car Wash, Incorporated

      8504 Falls of Neuse RD Raleigh, NC 27615

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 16, 2023, I spent $2.00 to vacuum my car. The hose had no suction; therefore, I was not able to clean my car. I was not to get a credit nor refund despite calling the contact number and the contact e-mail.

    • Initial Complaint

      Date:06/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 15 at 12:34 p.m. I put $15 cash into the automated car wash machine at Supreme Car Wash on hwy 70 near my home and when I selected the wash, suddenly it went back to the main screen and ate my cash! I called their phone number six times right then, which goes to a fax machine or just rings. I knocked on the numbered door, I went next door to the gas station. I want my cash back . I'm on their cameras, and I know the owner sees this. Not having a phone number to call is wrong. Why is this company allowed to just steal from people and have no way to contact the business owner? This is actually about the fifth time this has happened, so finally I felt it's time to complain. What if there's an emergency and no one can contact the owner? A flood for example from their business. This is unacceptable.

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the evening of Thursday, February 9, 2023 I visited the business referenced above for a car wash. Before I get into the complaint itself, I'd like to give a description of the business.  It is a carwash service consisting of 6 bays,one being an automatic and the other 5, handwashing. The first handwashing bay I went to had an 'out of order' sign placed on the machine, forcing me to go to a second. Going into the carwash I had $80.00 on my debit card, a relatively small sum but I have a habit of only keeping a limited amount on the card as this is the card I use for online purchases.  When I swiped my card I was given 5 minutes.  If a customer doesn't finish up in 5 minutes, they will have to re-swipe their card to get another 5 minutes and should they not finish the second time around, they will have to swipe a third time and keep swiping until they are finished with their car.  Initially, I had to rinse my car down, wash it and rinse the soap off to complete the whole process.  I swiped my card 3 times, oblivious to what I was being charged.....after all, I figured I had enough on my card to cover whatever charges there might be.  After the third swipe I found that I would need another 5 minutes and so I swiped a fourth time, only to discover that my card was declined. I was baffled.  What is going on here, I thought.  I took my smartphone out and logged into my online banking account only to discover that each time I swiped on this machine I was billed an incredible TWENTY DOLLARS !!!

    Supreme Car Wash, Incorporated is NOT a BBB Accredited Business.

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