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Business Profile

Computer Training

Fast Lane Consulting & Education Services, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fast Lane Consulting & Education Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Lane Consulting & Education Services, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Fast Lane Consulting & Education Services regarding their failure to honor training services that I paid for in full and in good ******** 2021, I registered for the ****** Catalyst 9800-CL Wireless LAN Controller and WIFI6 Workshop" course through Fast Lane. I paid approximately $3,800 for the training. However, the class was canceled due to low enrollment. I attempted multiple times over the following years to re-register for the same or similar training, but each attempt resulted in another cancellation. I only attended one hour of the originally scheduled class before it was discontinued.Despite my repeated and good-faith efforts to take the class I paid foror a comparable oneFast **** has refused to offer me any satisfactory resolution. They have denied my request to transfer the paid credit toward a comparable course unless I pay additional fees. Their only resolution was to offer a discounted rate on a different class, which is not acceptable given I already paid the full cost and never received the training promised.Ive communicated this clearly in writing and have been met with dismissive responses. At no point did I request a refund. I only asked to apply my original payment to another class of equivalent value, which seems like a fair and standard business practice.This situation is unacceptable. I have lost both time and money due to Fast ****** repeated class cancellations and refusal to offer a reasonable accommodation. I am requesting that Fast Lane allow me to take a comparable class of equal value without additional cost or offer a full refund.All relevant email communications and timelines can be provided upon request. I respectfully ask the Better Business Bureau to help mediate this matter. Note: I request that my personal information remain confidential and not be shared publicly.

    Fast Lane Consulting & Education Services, Inc. is NOT a BBB Accredited Business.

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