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Business Profile

Exercise and Wellness

Livingood Daily

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book from them on February 26, 2024 and they offered me a membership. I tried on several occasions to cancel my membership but they make it very difficult to do so. I tried using different passwords but nothing worked. I then click on the option to change my password for them to send me an email link to change my password but never received any emails to change it, not in my junk mail either.This feels like a scam. They ripped me off.

    Business Response

    Date: 06/03/2025

    We hate to hear about this and would love to get this customer taken care of! Subscriptions are optional and can be managed in the account. We appreciate all feedback and are happy to look into their account. We'll be reaching out to the customer directly to assist!

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I ordered the Living good daily book for 8 dollars shipping. Then it offered a free one week subscription for the lifestyle change. I tried to go in the app under subscriptions and it said I had no active subscriptions. I then tried calling and sent email about how to cancel. They don't answer the phone and I got automatic response for the email but it was just saying someone would get back to me within the next couple days. It is set up in a way that you can not cancel your membership before they take the first payment. So it's not a free week because until they take your first payment you do not have active subscriptions. I tried and tried everyday to get on and cancel but it said I did not have active subscription.

    Business Response

    Date: 05/13/2025

    We hate to hear about this. A physical item was ordered, and a digital membership subscription was added. Subscriptions are optional. We will reach out to this customer directly to help get this resolved!

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered today a book from Dr ********************** online through ****** and it was a free book with just paying the 8:51 for shipping through ****** but it look like others have made complaints about this company automatically signing you up for other monthly fees which I did not do I became worried went to my ****** account and it looks like there are automatic payments sent up for noting I signed up for I tried to cancel any future payments to get ahead of any surprise payments from getting taken out of my account but cant contact anyone through this living good company and I tried to immediately cancel my order through ****** after placing it I want no interaction or money moving forward taken out of my acct

    Business Response

    Date: 05/13/2025

    We hate to hear about this. A physical item was ordered, but no digital membership subscription was added. We will reach out to this customer directly to help get this resolved and assure them that they are not set up for anything with a recurring payment! 

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 7, Feb 7, Mar 7, Apr 7 : 2025

    Business Response

    Date: 05/06/2025

    We hate to hear about this. A physical item was ordered, and a digital membership subscription was added. Subscriptions are optional. We will reach out to this customer directly to help get this resolved!

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my first purchase from Livingood Daily on March 27, 2025. When I opened the box I saw that it contained a product that I did not order. I checked my billing statement and sure enough $58 was taken out of my credit card for the Daily Super Greens that I did not order. I searched for a phone number to contact the company and could find none. I emailed them and told them that I did not order the product, to refund the $58 back to my credit card and to email me a free return label abd I would **** up the inconvenience of taking it to the post office. They told me that I had to go to their refund portal. I am not tech savvy and I can't do and should not have to do all of that since it was their mistake. After numerous emails back and forth they want to Dicker with me and have told me go keep the product and they will refund 20 % of my money. This is a "scam company" and I will never purchase from this company again. I am demanding a full refund to my credit card now and a free shipping return label and then I will have to drive it to the post office to correct their mistake. If it was a subscription it is to be stopped immediately before more money is taken out of my credit card.

    Business Response

    Date: 04/04/2025

    We hate for any difficulty this customer experienced while placing their order. We are happy to look into this and get this taken care of! We are reaching out directly to this customer to help get this resolved! 

  • Initial Complaint

    Date:03/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free book from Living Good Daily online. I looked over the ENTIRE form to make sure I wasnt agreeing to any kind of membership or promotion or subscription!! It was just a free book that I had to pay for SHIPPING ONLY. Now, Im being billed $27.00 A MONTH, and have no clue what I am paying for! I cannot find a website for membership, and even if I did, I dont remember creating a login. I SAVE all accounts to my phone for this very reason, so that I can recall what I signed up for! I am very angry, and I cannot find a way to complain because I dont have an account! This should be ILLEGAL!

    Business Response

    Date: 03/12/2025

    We hate to hear about this. A physical item was ordered, and a digital membership subscription was added. Subscriptions are optional. We will reach out to this customer directly to help get this resolved!

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to get a free book and only had to pay for the shipping so they got my credit card information for that. They havebeen billing me $27 a month since I have gone twice to their email and once through a company that helps you get rid of extra bills your account that you dont know about and they still have not stopped billing me. I want my money back and I want them to stop charging my account.

    Business Response

    Date: 02/27/2025

    We hate to hear about this experience. Ordered a physical item and added on a digital membership subscription but we can get this resolved! We are reaching out to the customer directly to help!

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Livingood Daily Book, Make Nutrition Simple Course and the Livingood Daily Lifestyle Trial - at no time was I told there was a subscription that would bill monthly.From other complaints, it looks like I am not alone.I agreed to pay $25.95 but did not agree to a monthly subscription.There is a $27 charge on both January 19 and February 19 - a total of $54 The $54 subscription fee deducted from my bank account should be returned, and the subscription should be canceled immediately!Thank you.

    Business Response

    Date: 02/25/2025

    We are sorry to hear the dissatisfaction, and we apologize for any confusion. A digital membership subscription can be selected and added on when a customer places their order. Subscriptions are optional and can be managed in the account. We are reaching out directly to this customer to help get this resolved!

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an ongoing subscription for the ** Support. I am trying to cancel that subscription and the company will not contact me back. I have sent multiple emails and none have been responded to. They say you can chat with a representative however that just says they are busy and will send you an email. The subscription is not listed on their site under my email address. Worst customer support ever.

    Business Response

    Date: 02/19/2025

    We hate that this customer felt like they couldn't get in touch and would love to get this customer taken care of. We see this customer has been in touch with our Support Team through email. We are happy to look into their account. We'll also reach out again to help get this resolved!

  • Initial Complaint

    Date:02/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the "free" book they were offering "just pay shipping". I did not sign up for any "trial" anything. It took almost a month for the book, that turned out to be mostly hokem to finally show up. But the real problem, that I didn't notice until I lost my job and money got tight, is Ive been being charged $27 a month since I ordered this book in October! I looked on the website for a number to call, you can't leave a message on it. I sent an email to cancel, figured if nothing else, I wouldn't lose another months money because I need every ***** right now, they didn't read my email until they already took this month out too! Now I want ALL they money back. Back to October. This is ridiculous. How can they get away with stealing my money with no good way to cancel? Please help. Thank you.

    Business Response

    Date: 02/17/2025

    We do regret to hear about this experience and we would love to get this customer taken care of. A physical item was ordered, and a digital membership subscription was added. We'll reach out directly to this customer to help get this resolved!

Livingood Daily is NOT a BBB Accredited Business.

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