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Business Profile

Green Contractors

Garman Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Green Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Garman Homes was the builder of the home that we put a deposit on in May 2022. Since then it has only been issue after issue when dealing with them. To begin with - their website has false statements made on it. For these statements and exact dates and issues we had. Please refer to the supporting document labeled "Experience with Garman Homes Email". After we finally moved into our house (12/13/2023), the house still had unresolved issues that we were told would be resolved come the beginning of January 2023. Garman also ts on their website and we signed documents stating they have a 45-day check-in where any unresolved issues or issues that came up when moving would be taken care of. We did not have our walkthrough with the ***Team" as they call themselves, until February 27, 2023 approximately 76 days after we closed (see text message correspondence 1 image). After that walkthrough, we did not hear anything about any of the repairs until March 30, 2023 (see text message correspondence 2 image), almost a month after the initially delayed walkthrough because I reached out via email to the Triad Market Leader in an email (see Garman Homes - **************** email 1 and email 2). We have had nothing but an awful experience with this company and someone needs to be held responsible as this is our home that spent significant money on for things to be right.

    Business Response

    Date: 05/04/2023

    Hello, we are aware of these concerns. Sadly, as many were affected by shortages in materials, utilities, and infrastructure, so was this couple. We chose transparency with the delays, along the way, and honored our commitments on the guaranteed closing dates when missed. It appears we did not reach out to them on day 45, and did in fact contact them a month later. Since then, we have been in communication, and working through their warranty concerns. 
    We also hired a full-time Warranty Manager on 4-30-23, and they are taking over as their dedicated warranty specialist. 
    Thank you.

Garman Homes, LLC is NOT a BBB Accredited Business.

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