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Business Profile

Medical Supplies

MedBridge Home Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for MedBridge Home Medical's headquarters and its corporate-owned locations. To view all corporate locations, see

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MedBridge Home Medical has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/23 the business took $75.41 from my account. I have never heard of this company, nor have I been to **** in the past 5 years. Upon calling them they said it was for lease of my C-Pap machine. This is bogus as my C-Pap was completely paid off in early 2022. Then they tried to say it was an insurance issue. If it was an insurance issue it would have come to light before now. I seek the reimbursement of my $75.41 plus damages as well as a formal letter of apology from the *** of this company whom I have never set foot into their office in **** before.

    • Initial Complaint

      Date:12/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************************************************** 10 December 2022 Dear ****************************: Re: Reimbursement of money, Part 2--Your order number is #*******, and your order summary is below: H5i Climateline Tubing (S9 Machines Only!) (1)Swift FX Nasal Pillows Mask Fit Pack (S, M, L) (1) I have tried to communicate several times with Arbitrator ******************* in corporate office by the telephone; ******************* did resolve and has credited me the $413.22 drafted out of my account in June 2022; however, when I told her that I had a refund for overpayment, she states please call the billing **** for this error. The billing **** still charges me with a late fee, and billing fee. The $103.87 that I ordered a hose and swift FX mask in December 2021 is not resolved. It is because the billing office will not go back and credit me the overpayment from my new machine and hose (# *******).From the entire payments of $1213.00; she advised me of the original contract of the S10 machine was $610.20. This left an overpayment of $602.80. The credit from my bank was credited $413.22 in July 2022. A sum of $189.58 was due to my account. Then, a new order of $103.20 was sent out around November 2021. Adapt still owes me a balance of over $86.30. Adapt keeps charging me a late fee, and billing fee to add to my bill. This is wrong because they had my money since December 2021. Again, ***** has tried to put me in the credit reporting for their mistake of billing. I am demanding my money owed in full without further ado. Adapt needs to correct this with the credit **** billing as well. I am sick and tired of this messy company!The problem is that AdaptHealth Billing, equipment, and Adapt CSR does not communicate within its own company; nor does the company software intertwined together. There is a LARGE communication breakdown within this company. BBB, please help me secure my refund money owed!Restoni *********: *************************************, *******************

      Business Response

      Date: 12/13/2022

      Hello and thank you, we appreciate your bringing this to our attention.

      We will assign a team member to re-evaluate for follow up and contact you.

      Thank you

      Corporate Compliance Department

    MedBridge Home Medical is NOT a BBB Accredited Business.

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