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Business Profile

Book Publishers

Oxford University Press, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not do business with Oxford. I was supposed to receive a book in December. I was then told it was print on demand and would take ten weeks. I said ok. The time passes and I ask for updatesI was told their warehouse is having problems. Today I was told their system is down and there is nothing they can do for two weeks. I was then told it was sent back Feb 9 but in an email Feb 20 was told it hasnt been sent out yet. A supervisor was supposed to call me, never did. The customer service rep hung up on me and was rude. I ordered it on Amazon and will be here in two days. I have never dealt with a more incompetent and uncommunicative business before and caution any professor or writer to deal with this publisher. I have all the correspondence and emails. If they even try to blame me it would be laughable as they continually came up with excuse after excusetakes ten weeksthe warehouse.UPS sent it backnow the system is down. Do not participate in any survey for this company. Their system works when they want information from you, but when you need answers the system is conveniently down. There are other publishers out there that will get my business and I will be sure to warn my colleagues of the poor treatment I received from this company.

Oxford University Press, Inc. is NOT a BBB Accredited Business.

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