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Business Profile

Restaurants

BB's Crispy Chicken

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 24, 2022 I placed an order through BB's Crispy Chicken's online ordering. Although the app said the order would be ready in 7 minutes (12 minutes before closing), it was not ready when we arrived and the manager (I believe her name was ****) said the kitchen was closed. She took my name, number, promised a refund and said my next order would be on them for the inconvenience. I visited again on December 31 to inquire about the refund as it had not been processed. The district manager ****** took down my information as they cannot process online order refunds on site. I showed him my receipt in the app including order number, time, amount - all the information I could give. He then gave me a compoff on my order that day as **** promised, however he implied that I was trying to take advantage of them by placing a large order. In fact, the order I placed was less than the $52.48 I was owed. I brushed it off at the time but this could have easily been escalated as stereotyping or racial profiling. January 6 I check in again as no refund had been processed; another manager on duty took my info down for follow up. Over the next several weeks I called a number of times and spoke with multiple managers on duty - ****************************** - who assured they would ask ****** to follow up. I visited in February and spoke to ****** again - he said the issue could have been that my name didn't match the card used in the order (it was my partner's card). He assured me this wouldn't take more than 5 business days to resolve. After waiting over a week again, I called back and left another message as it had not been resolved. It is now March - still no refund.It should not take this much followup on the customer's part to process a refund, nor should a district manager ever make comments that could be perceived as racial bias or discrimination.I would like the $52.48 to be refunded swiftly to the account on file or via check to my home address.Thanks for your help BBB.

    Business Response

    Date: 03/16/2023

    Hello, we refunded this transaction for you and emailed you letting you know. Thank you!

BB's Crispy Chicken is NOT a BBB Accredited Business.

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