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Business Profile

Optical Goods

Triangle Visions Optometry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for Triangle Visions Optometry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Triangle Visions Optometry has 7 locations, listed below.

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    • Triangle Visions Optometry

      3460 Ten Ten Rd Ste 112B Cary, NC 27518-6303

    • Triangle Visions Optometry

      1829 Doctors Dr Sanford, NC 27330-5067

    • Triangle Visions Optometry

      11312 US 15 501 N STE 304 Chapel Hill, NC 27517-6376

    • Triangle Visions Optometry

      1398 Kildaire Farm Rd STE 100 Cary, NC 27511-5567

    • Triangle Visions Optometry

      2216 E Nc Highway 54 Durham, NC 27713-2208

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Incident: October 18, 2024 Amount Paid: $0.00 Nature of the Dispute: I scheduled an appointment with Triangle Visions for October 18, 2024, after waiting approximately two weeks. When I scheduled the appointment, I provided both of my insurance details, as I have two insurance plans. Upon arrival, I was asked to sign an estimate for around $200, despite my dual insurance coverage. I questioned the cost and was informed that Triangle Visions could not file claims with both insurances. Additionally, I learned they did not accept one of my insurance plansa critical detail that was not communicated to me during booking. After waiting for about 20 minutes while staff attempted to address the issue, I decided not to proceed with the exam and left.On November 15, 2024, I received a bill for $50.00 labeled as a "No Show/Late Cancellation" fee, despite being present for the appointment. I called the office on November 15 and was told I would receive a call back within 24 hours, but no one followed up. I called again on November 19 and left a voicemail after being placed on hold for several minutes, but I still have not received a response.What the Business Committed to Provide: Accurate communication regarding insurance acceptance and billing, as well as fair treatment regarding appointment attendance.Resolution Status: The business has not resolved this issue despite my attempts to contact them. I am disputing the $50 charge and requesting it to be removed, as I was present for the appointment and left only after their failure to properly inform me of their insurance policies.

    • Initial Complaint

      Date:03/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a yearly exam and they did a retina test that I payed for because they claimed it was not covered under my insurance. And then I received a statement from my insurance showing that they paid for the test. I went to them 12/29/2023. I contacted them and they said they only showed the insurance payment

    Triangle Visions Optometry is NOT a BBB Accredited Business.

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