Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to call to request a bill multiple times from Respicare. They failed to bill me for over 7 months. Given the $1,250 deductible I have, I requested in 2021 that I receive only one nasal cushion and filter per month given my large deductible. They honored my request, if only temporarily. I didn't get supplies again in January of 2022 and when I called the **** office, I was told that "billing issues" were causing delivery problems. I was told I'd be sent two nasal cushions in February. In March, they continued the delivery of two nasal cushions. I called and informed them I only wanted one nasal cushion per month and one filter per month and was told the issue would be resolved. Of course, it was not. I continued receiving two nasal cushions and two filters every month. I called again and was told it would be resolved. It never was, but I had no clue what I was being billed because they still had not sent me an invoice. This is predatory billing.
  
  I started calling for a bill in April 2022. I expressed my desire to keep my account current and pay my bills. I stated that I did not want to receive a huge bill at once as I had in 2021. That is exactly what happened. I received a bill in late September for 7 months of service and was told I was expected to pay it all in 3 months. I paid $196.20 on 10/6/2022. When I called them back on 10/17/2022, I was told my balance was now $725.94. I was told that I was billed an additional $52.46 for September supplies which increased my bill; however, the statement I received in late September said I owed $673.48. The balance should now be $673.48 minus the $196.20 paid on 10/6/2022 plus the $52.46, which equals $529.74. Additionally, I should not be expected to pay for the additional nasal cushions and filters that I did not authorize. I am willing to pay everything else, but not those amounts and definitely not $725.94.

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took possession of a BIPAPA on December 10th. I was informed that I had to meet a certain criteria for use within 90 days so that my insurance, ******* Prime, would cover the cost else. Failure to do so would turn into a monthly rental charge after the 90 days. 90 days from 12/10/2021 was 3/10/ 2022. I returned the equipment on 6/21, about 3 1/3 months equating to what should be no more than around $255. I reached out to set up fit appointments as the device did not fit well when laying down on two seperate occasions. I did not receive an appointment response. Since I've received a bill post 3/10/2022, I have requested to speak to finance on four different occasions with no response.
  
  • 2/16: Received email from ****** ******** stating on compliance and quoting charge of $75 per month
  • 2/16: I responded to above email and requested appointment to fit new mask, never received response…
  • 3/17: Received email from ****** ******** stating non compliance and monthly cost of $75
  • 5/12: I responded to 3/17 email requesting first available appointment
  • 5/31: State date showing balance of $851.24. PLEASE NOTE: this was not sent/received until after 6/21 when I returned
  • 6/13: Received call in the AM and told of massive bill while at the Doc office. Told I would return the device and asked for a call back. Never received call back.
  • 6/21: Returned device and all accessories to front desk. Receptionist gave me back accessories and would only take the main device. She stated she was not involved in billing but would have finance give me a call…never received call.
  • 6/24: I called and left a very clear message asking for a return call…never received
  • 7/1: I called and left a very clear message asking for a return call…never received
  • 7/6: Called third time…left a very clear message asking for a return…never received
  • 7/11: Statement date shows and additional $433.10 worth of charges