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Business Profile

Payment Processing Services

Infinity Payment Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/16/2023 I was contacted by phone a person name ***************************. He claimed to be a representative of Infinity Payment Systems. ************** stated that he would set up my business with the Clover payment system for my massage studio. ************** set up an appointment that day to come to my massage studio for me to fill out the application for the service. On this application I was asked to provide all my personal information including date of birth, address,social security number, business routing and account number business ein number. ************** also took of picture of my driver's license with his phone. I was told it would take a week to get the Clover payment machine and get set up on the system. One week went by and I had not heard from **************. I called the number listed on the back of the folder I received the number was busy. I googled the number to office spoke to a very rude and disrespectful agent name ************************** confirmed the *************************** worked there but refused to provide any information in regard to my account. She hung up on me several times until I called back from a different number and spoke to ******************** who said he was the president. He advised me that he did not receive an application then said that the application was sent to the wrong place .

    Business Response

    Date: 06/12/2023

    Dear ******,

    Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for any inconvenience you experienced during your recent interaction with ********, our sales agent in your territory. We sincerely apologize for ******** falling short and not sending in your application in a timely manner. Please know that this is not reflective of the level of service that Infinity and its customer is accustomed to. 

    After thoroughly reviewing your concerns, we have identified the issue that led to your dissatisfaction. We take full responsibility for our sales agent and the oversight on his part. We have taken all measures to ensure this does not happen to any future merchants. This will not happen again in the future.


    In order to make things right, we offered a FREE loaner Clover Mini, put you in contact directly with our ***. You had a conversation with our ***, and agreed that you would like to do business with us and that you appreciated the *** reaching out. We truly value your satisfaction as a customer, and we wanted to ensure that your next experience with us exceeds your expectations. We understand how frustrating it can be when things don't go as planned.

    At this time, you have decided to part ways because of the issues you had with your agent. If there is anything else we can do to address your concerns or if you have any additional feedback, please feel free to reach out to us directly at ************. We are committed to resolving this matter to your satisfaction.

    Infinity Payment Systems would like if you would consider removing all reviews as this is not something that was a fault of the company. Once again, we apologize for the inconvenience caused, and wish you nothing but the best in the future!


    Infinity Payment Systems


Infinity Payment Systems is BBB Accredited.

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