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Business Profile

Subscription Boxes

How to Be a Redhead

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/17/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my frustration regarding ongoing issues with my subscription boxes that have yet to be addressed despite my previous attempts at **************** summarize my concerns:1. I subscribed for a quarterly subscription box in December 2023 for a total of $389.00 USD.2. I never received my initial Winter 2023 box. The only item I received was a mascara, which I believed to be a joining gift. When I attempted to resolve the issue through the companys website chat, they claimed that I had received the package and provided a tracking number. I clarified that the only item was the mascara, which I still have as proof. Unfortunately, the chat abruptly ended, and the history was lost. I assumed I registered too late for the Winter box since that mascara cost $97.3. While I enjoyed the Spring and Summer boxes, I have not received my Fall box, and my account history shows it remains unfulfilled, resulting in another $97 loss.4. I reached out via the companys online chat service again for assistance, but it did not lead to a satisfactory resolution, and once more, the chat history disappeared.5. I sent an email about this matter a couple of months ago, but I have yet to receive a response.6. On November 28, I was notified that I was charged for the next seasonal box, despite having received only two out of the four boxes.Upon receiving the subscription today, I was surprised to discover that the contents of the box had changed. I was not informed of this alteration, and consumers should have the option to opt out of the subscription. Additionally, my *** delivery person informed me that I had to pay $52 in additional fees, which I reluctantly paid.I kindly request a thorough review of my account and a full resolution, including a refund of $195.Thank you

    Business Response

    Date: 12/17/2024

    Hi ******, We thank you for writing us! We do not see correspondence from you via email and we're sorry our virtual chat was not helpful! You wrote this complaint about 5 minutes ago and we're quickly assisting you because we truly care. We have evolved the Deluxe H2BAR Box to the H2BAR Membership in September. Since, we have sent weekly emails, posted on social media daily. We do think our emails are going in your spam box! At the same time, Canadian postage will not receive the large Deluxe H2BAR Boxes any longer due to their weight and size. We do see you were not sent your Fall Deluxe because of this, and we just had you refunded. We're terribly sorry! We're happy to see that you were able to receive our first H2BAR Membership -- you can now choose 3 of your items, get 3 free merch items, 10X your points on every day purchases, member only sales, etc! We went ahead and canceled your membership in your portal so you will not receive further shipments from us. We're so sorry for any trouble and hope we were able to make this right for you! Happy Holidays!

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22696209

    I am rejecting this response because: 

    I don't believe my initial complaint was fully addressed. While I appreciate your response regarding the missing Fall box, the Winter 2023 box remains an issue. I only received a mascara, which I believe was a joining gift.

    Additionally, I have checked my spam folder and can confirm that I have not received any responses from you.

    Thank you for canceling my membership; however, I initiated this cancellation on November 28th after being charged for a new membership ( as stated above)  without my authorization. Its surprising that the issue at the Canadian border regarding package size wasn't communicated, especially since I can receive larger US deliveries from other companies. Perhaps disclosure of this issue should be posted on your website. 

    Overall, the lack of communication from your company is absolutely unacceptable.

    Thank you for your attention to the Winter 2023. 

    ****** *****

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