Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2024, my daughter, attended a therapy intake session with licensed clinical social worker ******** ****, who is part of Moxie DBT, PLLC. Since Moxie DBT is out-of-network with my insurance ******************* Blue Shield of **********), I paid the $120 session fee directly to Moxie DBT, PLLC. I was informed that I would receive a superbill containing all the required information to file a claim for reimbursement.However, the superbill provided by Moxie DBT was missing the business's Tax ID number. Without this number, my insurance cannot process the claim. I have repeatedly contacted Moxie DBTs administrative assistant at ***************************** phone: ************), and provided documentation from my insurance showing that the Tax ID is required. Despite this, the information has not been **************, a Horizon representative contacted Moxie DBT, PLLC to request the Tax ID, but it was again refused, with the explanation that Moxie DBT does not share their Tax ID and other clients are reimbursed without it. This refusal is unusual as other therapy groups, such as ******************************* and ******************************************************* routinely include their Tax ID numbers in their bills, demonstrating that sharing this information is standard practice.I urgently need Moxie DBT's Tax ID to receive reimbursement for this claim.Attachments:1) Horizon medical claim form highlighting the requirement for the Tax ID (bottom of the form).Thank you for your attention to this matter.

  Business Response

  Date: 01/13/2025

  It is the policy of Moxie DBT, PLLC, to provide a "superbill" for all out of network services, which clients can choose to submit to their insurance companies for reimbursement. The superbill is a detailed receipt including date of service, CPT codes, diagnosis codes, as well as the provider's NPI number. It has been our experience that when a tax ID is provided, the reimbursement may be paid to the provider instead of the client, which creates hassle and confusion. However, we work diligently with our clients to ensure they have all the necessary information to have their claims processed and we will continue to do so. We value ethical practices and client satisfaction while we understand that every insurance carrier may have different requirements. 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. In addition, the business has provided their TaxID for me to re-submit the claim.
  
  Sincerely,
  
  ***** *********