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Business Profile

Exercise Programs

Stretch Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this location on 4/1/23 for a free consultation. At the end of the consultation, I was presented their packages for signing up and I selected a package for 3 months at $220/mo. Upon getting home and reading the finance agreement which I had no idea it was a finance agreement because that was not told to me, I did not like that and wanted to cancel my agreement. I called their office a few days later and spoke with ***** who stated that they would not cancel my membership unless I could provide a doctors note or proof that I was moving away. I asked multiple times what the options were and explained that I want to cancel still and she told me there was no way that they would cancel it for me. I feel that I should have the option to cancel this agreement since its a finance agreement and I have not had any actual visits there. I even offered to pay the $50 early fee but she still would not let me cancel. Other than a free consultation I have not visited this place and still paid the first month of $220. I simply want out of this agreement.

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