Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get the security deposit back and they fabricated charges to keep most of my $3400

  

  Business Response

  Date: 08/21/2024

  To Whom it May Concern:
  
  Thank you for appreciate your patience while we completed our response to your inquiry. We completed our review of the correspondence and interview of the vendors today, 21 March 2024. 
  
  The complainant has submitted his complaint to our maintenance team, which was reviewed and the complainant provided with a comprehensive response to each item in dispute. Each item was also accompanied by a corresponding invoice.  Neither Louise Beck Properties nor the property owner have retained or benefited from the deductions to the complainant security deposit; each item was an expense associated with either tenant damage to the property that was corrected, or unpaid utility usage during the complainants occupancy of the residence.
  
  In regard to the utility usage, we requested documentation reflecting payment to the utility provider however the complainant elected to instead provide a screenshot that only provides due dates.  Our staff followed up with the complainant to obtain appropriate supporting documentation, in the event that the utility provider had billed in error.  The only response from the complainant was a request to "write me a check for a $1000 and I'll go away".  
  
  We have diligently adhered to due process, including notifying the tenant and comprehensively reviewing their dispute upon receipt to ensure that the charges assessed to their security deposit were both reasonable and accurate. We are committed to resolving this matter amicably and transparently. Our aim is to ensure that all parties involved receive fair and equitable treatment in accordance with the lease agreement and relevant North Carolina statutes. LBP will maintain its commitment to continue operating at the highest level of professionalism and integrity. If there is anything else that I can provide, please let me know.