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Business Profile

Towing Company

George's Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Predatory Booting.George's Towing and Recovery was stalking the parking lot of a business that I was visiting and while I was inside the business the spotter placed a no parking sign in front of my car. Then when I returned, he had placed a boot on my wheel and told me I had to pay him $200 to remove it or $400 to get towed. So, I had no choice to be able to drive my friends home but to pay the extortion fee. The business owner said he had nothing to do with this predator and that I should call the police. The police came and took a report but there was nothing they could do because they called it a civil matter. This practice needs to be stopped. George is getting very rich preying on innocent people.

  • Initial Complaint

    Date:09/12/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked my card on Thursday September 8 around 1:13pm and while waiting on the food from ****** ***** went about 350ft up the road to pick up a prescription from *** it was a in an out transaction and did not take long as soon as I came back my car was in the process of being towed at 1:19pm,

    I showed my phone and offered to show the driver my card receipt but he refused and said if I step off the property no matter what I will get towed... I had to pay cash and asked for a receipt but did not provide one. If they truly created a receipt my license plate is ********

    The store often said he has had to pay for other customers but couldn't help since they have a sign and it's not their property. He really wanted to help me but it is not something they can help with. He said this is common practice the towing company does and have tried to complain. He helped me cancel my order and as I mentioned I did not see the sign as other cars where blocking it once i parked. The sign is only visible coming into the property if you take a right turn but when i parked I only see the sign that say "for ****** customer only during regular business hours. NO PARKING AFTER BUSINESS HOURS All others will be towed or booted at owner's expense. If towed call 919-929-300" I was a customer so flabbergasted they screw customers over.

    After walking around the other cars i finally saw the sign that said if I stepped out of the property I would get towed. Also, this was predatory really?? please help I called and they did not want to help me and hung up on me.

    I tried to call them to get this resolved, but they refused to help.

George's Towing & Recovery is NOT a BBB Accredited Business.

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