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Digital Kings Networking
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled my account with *********************************************. I had gotten confirmation about my cancellation. A few days after cancellation i was charged again by the company for their services no longer being provided. Tried to contact about a refund and got no response.

    Business Response

    Date: 04/21/2025

    This response was provided verbally to BBB.

    The business has already. Resolved the issue with Mr.****. 

    Customer Answer

    Date: 04/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* or Braeden from Digital Kings Networking contacted me by phone offering services to improve the online presence of my company for a more feasible service fee.He presented the mistakes made by **************** and asked what I was looking ******* of the requests I made was that the website domain I had in my possession, the website domain that I owned in my ********* account and had printed on my business and also had listed in my ************** profile, be used.They went on to do the service and created a new website but under a different website domain, namely bonafideflooringsolutionsinc.com.I called and reminded him what we had talked about.He put **** ******** in charge of my account.She then requested access to my ********* profile. I had to give her a PIN code. I trusted her and gave the code.Then my company email stopped working.After several conversations with ********* I understood that **** had transferred my domain to godaddys, another website registrar without my ************ that process, my company email got deleted.**** tried to put it on Hover.com.I contacted them again and all they could do was give me access to the last emails on the server so I could back up those emails.But the email had been deleted. I made **** aware of that. She said I could try ****** workspace. They told me I could not register that custom email.I contacted godaddys to try to resolve this, but they said I needed access to the account which I dont have.I contacted Digital Kings Networking and they could not help me and stopped answering my calls and text messages. At this point, I am so disappointed that I just want my website domain back so I can continue with another company.Also, during this process, another company contacted them to add widgets to my website and they didnt answer them.They have not acted in a proper professional manner and basically hijacked my domain.This is unacceptable and I want my website domain back.

    Business Response

    Date: 04/02/2025

    This has been taken care of and the customer si happy please remove this from our account.

    Thanks,

    Team Digital Kings Networking 

    **************

Digital Kings Networking is BBB Accredited.

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