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Business Profile

Airline Ticket Agency

AltosTravel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airline Ticket Agency.

Reviews

This profile includes reviews for AltosTravel's headquarters and its corporate-owned locations. To view all corporate locations, see

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AltosTravel has 2 locations, listed below.

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    • AltosTravel

      11324 Fountaingrove Dr Charlotte, NC 28262-6457

    • AltosTravel

      125 Remount Rd Ste C1 PMB 1581 Charlotte, NC 28203-6459

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • bryan h

      Date: 09/11/2024

      SCAM. Altos Travel (aka FlightOm Travel and others) is a fake travel agency. We used them to book a flight for our minor child and after the trip was cancelled they are holding out and will not refund our payment to them. I have gotten nowhere with their CS and will be reporting them to the North Carolina and New Jersey DOJ. They seen to be an outfit based in India but use a number of US-based websites/addresses to fool in customers. Buyer beware!!

    • shane g

      Date: 09/03/2024

      Beware, Scammers. I inquired about 2 first class tickets to ******* on *****. They sent me over a quote via email, I was happy about the prices. So I agreed, They then sent me a second quote and asked me to reply that I agree. I agreed and gave them my credit card info. After a few minutes of thinking about it I became suspicious and looked back to compare the first and second email and realized they changed my seats to economy seats. I messaged them right away and asked them why they did that and they said because you cant get first class seats for that price. I told them not to charge my card and I didnt want to do business with them. Today 2 weeks later there were charges on my card from ***************** for three tickets totaling $1600. I contacted Frontier they told me the tickets were purchased for ***** *******, ***** ******* and Juanfang ******* I know it was Altos Travel because I never used that Credit Card. No one else would have access to the number. Beware, they are very sneaky.... Still have not received my money back.

    • Angela D

      Date: 08/28/2024

      I searched for a flight through "****************". You can compare 4 company's prices at a time, Altos Travel came up with the cheapest flight. I moved forward with Altos Travel and booked the flights - entering my debit card info and personal information. The confirmation email came and it showed that my flights were not confirmed but "pending", of course I called into Altos Travel to inquire why it was "pending". My call was immediately answered no prompts no waiting. The operator knew who I was before I gave any information. ***** ***** was the customer care/support desk staff member working with me. She said the flights I booked were no longer available and she will find a comparable flight and call me back. She called back with a more expensive flight and then said she had to split the payment into 2 separate payments. I needed to respond to the quote she sent with an email saying only "I agree". the email showed payment to Altos of 900 and flights for 1200. I emailed her back as she asked and following the email the ****** was drafted.After this i was sick to m y stomach and absolutely did not trust what was happening. i called an asked to cancel Daizy was extremely aggressive and yelled at me as to why I was doing this and she said- there is no reason to cancel, She eventually hung up on me. She called me 7 times this first day.I was very scared at this point and called my bank to stop the transaction and cancel my debit card (which I have had for 20 years). I received 15 calls the next day back to back. i blocked the numbers but they will find others to call from.Please ****** company's before using them and read these reviews to [protect yourself, your family and what you work hard for. If I had ******* this company before moving forward with a booking i would have seen the many many horrible and sad reviews of what they have done to consumers. its so sad that they are still actively out there scamming families.

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