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Business Profile

Apartments

Ventana Northlake Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Iam a tenant at this apartment complex and has been for the last 3 years, My vehicle was towed last night 08/18/2024 around 9:00-11:00 pm. I did not know about this until 5:30 pm today 08/19/2024 from a guest that came over to visit informed me that my car was not out there. I then proceed to the leasing office and spoken to one of the leasing agents and he pulled up his email and stated that he did not have my car on the list, however he mention that he showed a 2014 *** x1 sliver that was towed, my vehicle was a 2013 *** x1 beige/champagne color. I asked him why was my car towed and my plates and registration is to this address and listed also on the resident portal. He told me that I have to also add it on another site called my.parkingpass.com which is a towing company who they are contracted with or there would be a chance my vehicle would be told. In the state of ************** the law is if your vehicle is register at that address there is no reason your car should be towed or touched, further more this new contract/company that the apartment complex is now using is not listed or our lease agreement. What proper cause they did use to determine that my car was legally some where it should not have been, had they ran my plates it would have match the address that they towed my car from. There is no assign parking and the tenants are giving two spaces , but first come first serve. More of the reason why people car should not be towed. I had to pay $260.00 to get my car out of the tow all because of the property management team lack of communication and ignorance. No email or notice was provided to me about my car. The insulting part of it all is that they had the wrong make and model of the vehicle listed and had they check the resident portal and seen my vehicle registration info this would have never happen

Ventana Northlake Apartments is NOT a BBB Accredited Business.

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