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Business Profile

Asphalt

Kingdom Asphalt & Seal Coating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20, 2024, Kingdom Asphalt and Sealcoating came to my house to repair cracks and apply seal coating to my asphalt driveway. I was told not to walk or drive on the finished driveway for at least 3 days. A couple of days after the job was completed, it rained heavily. I decided to wait an additional day before walking/ driving on it, so I waited 4 days instead of the recommended 3 days before walking /driving on the driveway. On that particular evening, I parked my car back into the driveway and then walked across the street to my mailbox. As I proceeded to walk back up the driveway to my house, I noticed a couple of unfilled cracks. The solution that they used to fill cracks is a greenish color. It was unequivocally obvious that those cracks had not been filled. I had already paid the final portion of the $675 + $20 credit card fee cost on March 20, 2024, when they completed the job. I took pictures of the cracks, and sent them to "Gari.". He contacted me and we discussed the cracks. He told me, that he would come back to fill them in, the following week. The day that he promised to come back, he didn't show up. About 6 PM on that day, he called me. He apologized for not being able to come back that day. He told me, that he was going on vacation for 2 weeks and would come back to fill the cracks when he returned from vacation. Two weeks passed by. By that time, it was the middle of April. I did not hear from "Gari" and they didn't come back to my house. Finally, I heard from him. He told me, that he would come back to my house when he "got another job near my area.". I told him, in good faith I had paid him for his services, not knowing that they had not completed the job according to the written itemized estimate and the invoice. In addition, I told him, if I had known that he would take advantage of a Senior Citizen by breaching a written agreement... We wouldn't have paid him in-full, until after the job was inspected. DON'T HIRE!!

Kingdom Asphalt & Seal Coating is NOT a BBB Accredited Business.

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