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Business Profile

Audio Visual Equipment

SnapAV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • David P

    Date: 02/02/2023

    I purchased one of their Dragonfly screens and though the product is fantastic, support is a very different thing. I moved a couple years ago and brought my dragonfly screen with me. As we had our space built to set the screen back up, we had lost the hardware ( springs,brackets, screws) I contacted them and they said sure I could order replacements but I would have to go through a dealer. So I contacted a dealer and they reached out to order the parts only to be told no they can't be purchased. So now I have a 6k projector screen that essentially junk because it can't be reassemble. This is unacceptable considering they say it has a limited lifetime warranty. How would they be able to fix a warranty issue if you can't get small parts? I can't see myself giving them another 6k of my money when they can't support a request so simple!

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