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Business Profile

Auto Salvage

Premium Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was November 8 2023 I paid ****** I found them on **** I never received the product which was for my son's who rear end lights and I've never received them and all numbers of course do not work. I was completely scammed

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used engine from premium auto salvage in October 20 it was supposed to be delivered by 13 November I have tried calling them and calling them I have not received the engine and they refused to return my calls I paid them $1526 online they sent me a receipt but again I have called the various phone numbers only two were valid out of five and I have not received a return from them yet

  • Initial Complaint

    Date:12/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a Used transmission from Premium Auto Salvage November 9, 2023 For the amount of $683.00 , upon payment I was informed that Transmission would be delivered 11/20/2023... business number of person I spoke with ***** ************, Premium Auto Salvage has a web site and business number on web ************.Need resolution on this Fraudulent *************************************

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a used engine for a 2006 VW Passat which was supposed to arrive 5-7 business days. The engine is past due that time. There is no response to several emails to support and none of the phone numbers provided or opn the website work.***************************************

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Needed to replace the engine in my 2010 **** Edge due to bad design by manufacturer. The sales rep *** was very accommodating and offered a great engine, warranty, etc. Took my money, followed up, with emails and even had someone call and text as the shipper when the delays happened to offer a partial refund for the delay. Great scam!!!

  • Initial Complaint

    Date:11/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an engine from them October 17. Paid in full I have been receiving texts from 2 numbers ******************* ***************** Premium salvage ***************** Neither number has responded since last Friday Nov 17 My invoice is PAS5525892 I have 2 emails with receipt of payment

Premium Auto Salvage is NOT a BBB Accredited Business.

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