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Average of 733 Customer Reviews
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Review fromDanielle M
Date: 06/30/2024
5 starsDanielle M
Date: 06/30/2024
Sherpa was great! ****** was our representative and explained the entire process. She was upfront and honest, explained what to expect, how to pay, and the insurance that supported our vehicle. She even share how others tracked their vehicles in the past, since tracking is not provided with Sherpa. I appreciated Sherpa and their ease with communication. They did outsource the shipment to a carrier company, which was expected and explained. The outsourced carrier was not as timely or communicative as Sherpa. Highly recommend them for shipping across the country. The price was reasonable- not the lowest, but also you get what you pay for!
Sherpa Auto Transport
Date: 07/11/2024
Hi ********, thank you for your positive review of Sherpa! We're glad to hear that you had a great experience with us overall. We appreciate your feedback regarding the carrier company and will work on improving communication in those situations. We look forward to assisting you with any future shipments!Review fromStephen H
Date: 06/30/2024
5 starsLooked at a number of reviews and the same few companies kept being mentioned. Sherpa was noted for strengths in areas like scheduling, timing and price that appealed to me. We went with them and everyone was very helpful during the reservation process. They explained how things worked and a few days before transport, we were notified of the trucking company that would be doing the move and what day they had scheduled. That morning, we got a call from the driver and made arrangements for pickup in downtown ***********. They gave us an estimate of 5-6 days to get to NE ****. On day 5, we got a text from the driver saying he was looking at noon-4pm the next day. He called around 1pm to check details and we had the car about 90 minutes later. Other than some bugs, all was in perfect condition. Sherpa covers a wash, so not a problem. Drivers were professional and personable to deal with. I would go with them again.Review fromBruce P
Date: 06/29/2024
1 starBruce P
Date: 06/29/2024
I booked with Sherpa to move a car from northern OR to *******. They finally gave me a Mon - Fri 5 day window. They promised that I would be notified the night before the pick up with a 2 hour window the following day. M, T, W nothing. I called, waited on hold and was finally disconnected saying there is no one to talk to. Emailed them, nothing but canned emails.Friday, the final day of the 5 day window I get a text saying pick up was between 1:30 and 2:00. I was in a meeting until 1:00 and I finally saw the email at 1:05. I scrambled and spoke with the actual carrier, Alpine Trucking, who worked with me. The car go picked up.I requested a $200 refund because they didn't do what they sad they would do and they dismissed me out of hand. Gave them a 1 because there is no zero rating.Sherpa Auto Transport
Date: 07/05/2024
Thank you for your feedback, *****. We take your feedback extremely seriously. We apologize for the inconvenience and frustration you experienced regarding your vehicle shipment, but we are glad that our Dispatch Manager has been able to connect with you to discuss your feedback further.Having as much notice as possible is helpful. However, in our industry, your 5 day pickup window is what is most important, as carriers cannot typically commit to a pickup in advance, which is why we proceeded with securing a carrier on the same day as it was the final day of your window. As seasoned auto transport experts, we not only understand the nature of this industry, but employ a number of highly successful strategies to identify, vet, and contract reputable carriers to help our clients. To set our customers up for success, we work in windows of time for both pickup and delivery. This is why we set your shipment up with a 5 business day pickup window. We are glad we were able to get your vehicle picked up and delivered in your requested time frame.Thank you for choosing Sherpa Auto Transport and we hope you will give us the opportunity to ship for you again in the future.Review fromJesse K
Date: 06/29/2024
5 starsSherpa was honest and helpful with deciding on the right broker. Many other companies quoted me, then called and texted, as well as emailed me over and over. Only Sherpa provided a quote and one followup phone call with no pressure to decide immediately. They allowed me to research my options and make the right choice at my pace - thank you Sherpa.Review fromRita H
Date: 06/29/2024
5 starsRita H
Date: 06/29/2024
Excellent service and communication. Van shipped quickly and delivered in mint condition. Would definitely recommend this company and will choose to use them again if ever the need arises.Sherpa Auto Transport
Date: 07/11/2024
****, thank you so much for sharing your positive experience with us! We're thrilled to hear that you were satisfied with the service and communication you received. We look forward to working with you again in the future. Thank you for recommending our company!Review fromThad D
Date: 06/28/2024
5 starsVery smooth process and good communication from both Sherpa and the transport company once assigned. Would use them again.Review fromSally K
Date: 06/28/2024
5 starsSally K
Date: 06/28/2024
All worked out smoothly. Very communicative during the entire processSherpa Auto Transport
Date: 07/11/2024
Hi *****, thank you for your positive feedback! We're glad to hear that your experience was smooth and that you found our communication helpful. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!Review fromMillie m
Date: 06/28/2024
5 stars****, the wonderful driver who did a great job was helpful, thoughtful and nice! car weeemin perfect co diction when dropped off! thank you, highly recommend ????????????Review fromKyle K
Date: 06/26/2024
5 starsKyle K
Date: 06/26/2024
Great job! Seemless process from beginning to end. Communication was great and pickup and delivery took place on time!Sherpa Auto Transport
Date: 07/11/2024
Thanks for choosing Sherpa Auto Transport, ****! We appreciate you taking the time to leave a review. We enjoyed helping you ship your vehicle and are glad that you got to experience what sets Sherpa apart from the rest - our transparent pricing, clear communication, and thorough carrier vetting process to make sure your shipment is handled with care.Review fromEvelyn G
Date: 06/26/2024
5 starsExcellent service transport from *******, ** to *********. The driver was friendly and professional, delivered on time and no complaints. Definitely will use Sherpa again. Thank you.
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