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Business Profile

Barbecue

Bobbee O's, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Barbecue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an Order on November 5, 2022 through Door dash. Long story short. I never received my order from this establishment. I spent an hour of time on Saturday trying to track down my order. the driver kept the food the first time, the 2nd time I was delivered some wings (someone else's order).I called at least 4 times the week of November 7th for a full refund and talked to 3 different managers I also called Tuesday, November 15th. I still don't have my refund from an order on NOV 5th! I will never purchase another thing from this place. I've wasted at least 3 hours trying to get this resolved the last almost two weeks! I want my money back $65.67. It should have to take but ONE phone call to get a refund. AS of today it's been 8 calls.Thank you

    Business Response

    Date: 12/05/2022

    I am reaching out to her tomorrow to give a cash refund because our POS company was not able to issue a timely one without me requiring her to present her card again. I informed her that I would be looking into different ways to for us to give her a timely refund and this was a last resort; cash refunds are against our policy when a customer pays with a card. 

     

    A big part of the issue was a break in communication with my crew (why the policy changed), and the fact that she paid a third party (Doordash, uber, Grubhub) and not us directly. 

     

    We will be taking a lost to make the customer happy as the delivery company was not able to resolve and the communication with them took a significant amount of time, this coupled with a misunderstanding that led to Miss ****** waiting longer than she should have for her refund.

     

    I did not want to do a cash refund, also, because this will inconvenience her to return to the store, but it is the most timely resolution for her and I think it is best. 

Bobbee O's, Inc is NOT a BBB Accredited Business.

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