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Business Profile

Brewers

Sycamore Brewing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sycamore Brewing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sycamore Brewing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a charge appear on my bank account for a date that I wasnt at the business. I reached out directly for a resolution and received some communication, one stating other customers had the same complaints and they needed to reach out to their POS company for support. I have sent follow up emails trying to get an answer and have not received any communication since 3/5/24. I dont even really care about the money at this point, but I do feel that Im owed an explanation.

      Business Response

      Date: 04/26/2024

      I have reached back out to **** in regards to his charge on his debit card and issued a refund for the charge I believe was the issue as well as sent the customer an emailed copy of the receipt in question. After talking with the *** company, I believe that it was a charge from a prior day in the taproom and it did not post to his bank statement until 3/2/24.  Waiting for a response from the customer but will have it settled with him as we want to make this situation right.

       

       

      Customer Answer

      Date: 04/26/2024

       
      Better Business Bureau:

      I just received and email from the business and they have issued a refund. I consider this matter resolved at this point. Thank you for the assistance.

       

    Sycamore Brewing is NOT a BBB Accredited Business.

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